THE EASE OF ORDERING
THE EASE OF ORDERING
By SKIP
Response from Upstep Custom Orthotics· Nov 22, 2022
Thank you for sharing your experience with our website!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 163 reviews with 4 stars · Clear filters
THE EASE OF ORDERING
By SKIP
Response from Upstep Custom Orthotics· Nov 22, 2022
Thank you for sharing your experience with our website!
I was very interested in getting these. The way they send out the box for you to step into made it very easy to do. The insert themselves are very comfortable. There was a miscommunication with the company that delayed the inserts being made in a timley manner.
By M. T.
Response from Upstep Custom Orthotics· Nov 9, 2022
Thank you for sharing your review! We are so glad we were able to help you get comfort. Our apologies for the delay in production as well. It is not normal for us.
I was worried about having to have surgery on my knee. I decided to try the Upstep to see if I could gain some relief. Well, it was better than expected! I am on my feet all day and walk over 13,000 steps! What a relief!!
By Lynn S.
Response from Upstep Custom Orthotics· Nov 22, 2022
Wow!! We are so thrilled for you! Keep stepping with your Upsteps!! 👣
Great customer service. I like the insole quality but my fit is a little off.. probably user error. Other than that good product
By Andrew G.
Loved the arch support these provided. Unfortunately due to unsuccessful foot surgery, I have a large callous on the ball of my foot and these orthotics did not relieve the pain I experience. Would definitely recommend these for good arch support!
By S.D. T.
Response from Upstep Custom Orthotics· Jan 27, 2021
Thank you so much for your kind words!
It took 2 tries, but Upstep was able to deliver orthotics with good support. Their service was fast and they listened to what I needed. I wear them every day.
By Joanna R.
Response from Upstep Custom Orthotics· Jan 27, 2021
It is our ultimate goal to keep you comfortable. Thank you for your kind words!
Have had 2 pairs of orthodics for a period of a year. The first set had to be replaced due to pad separation w/in a 3 month period. Upstep replaced them within a couple of weeks w/o any issue. 2nd st was more robust and work very well. I use them all day - every day. Great company with good customer service
By Paul D.
Response from Upstep Custom Orthotics· Jan 27, 2021
Thank you so much for your kind words! We are so happy to have you!
I was suffering from plantar facillitis fro 6 months and the dr kept advising new things and wanting me back for check ups. He eventually mentioned I may need custom orthotics. Before I went back to him to order I found upstep online bought 2 pairs for $300. I am able to walk and jog again!!! I can't say my feet are perfect but before I could barely walk or stand more than a short time without pain. I never went back to the podiatrist. It did take a few weeks from ordering till I actually received the orthotics.
By Sori L.
Response from Upstep Custom Orthotics· Dec 23, 2018
Dear Sori, Thank you for your feedback. We are thrilled to learn you can run again!! We are glad our product has met your expectations!! Thank you again and Happy New Year!