Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
I had a question in placing my order and quickly I got an answer from the chat customer service.
By Angie
Response from Upstep Custom Orthotics· Jan 19, 2024
Our team is always ready and available to assist with any concerns or questions. We are so excited for you!
My agent was amazing. Helped resolve my issues. provided tracking and made us feel important.
By Armando R.
Response from Upstep Custom Orthotics· Jan 19, 2024
We are so glad you got the chance to experience our wonderful customer care team's service! Thank you for choosing Upstep!
Kasie was extremely helpful and dealt with my issue right away.
By steve
Response from Upstep Custom Orthotics· Jan 19, 2024
Thank you for sharing your experience! Your feedback is so valuable.
Asked the right questions and allowed me to comment to clarify.
By Wanderlust
Response from Upstep Custom Orthotics· Jan 22, 2024
Thank you for your review! I'm glad to hear that the questions asked were helpful and that you had the opportunity to clarify your thoughts. Your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to ask.
A terrific fit! Great relief of foot pain!! I took a chance as my feet have many problems . Upsteps have surpassed expectations.
By Dawn D.
Response from Upstep Custom Orthotics· Jan 22, 2024
I'm thrilled to hear that the Upsteps have provided such a great fit and significant relief for your foot pain, especially considering the challenges you face with your feet. It's wonderful that they have surpassed your expectations. If you have any more feedback or need further assistance, feel free to share. Wishing you continued comfort and relief!
Even though it was through the chat, MARY was very helpful, easy, and totally answered my question!
By Marco
Response from Upstep Custom Orthotics· Jan 22, 2024
Thank you for sharing your experience with Mary's assistance via chat. It's great to know she was able to help you easily and effectively. If there's anything else you need, feel free to ask!
Good support and help on discount. From Kasie
By Krystiana
Response from Upstep Custom Orthotics· Jan 22, 2024
Thank you for your feedback! I'm glad to hear that you received good support and assistance with a discount from Kasie. If there's anything else you need help with, please let us know!
Mary was great at answering my questions and helping me find a good orthotic for me.
By Kelsy
Response from Upstep Custom Orthotics· Jan 25, 2024
Thank you for taking the time to share your experience with Mary. We're so pleased to hear that she was able to provide excellent assistance, answering your questions and helping you find the right orthotic. It's our goal to ensure that each customer receives personalized and effective service, and it sounds like Mary did just that. Your satisfaction is very important to us, and we're glad to have met your needs. Thank you for choosing our service, and we look forward to serving you again in the future
