Mary was an awesome help!
Mary was an awesome help!
By Ari
Response from Upstep Custom Orthotics· May 31, 2024
Thank you for sharing!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary was an awesome help!
By Ari
Response from Upstep Custom Orthotics· May 31, 2024
Thank you for sharing!
Mary's helped me several times and she's always informative and helpful.
By Kelsey
Response from Upstep Custom Orthotics· May 31, 2024
We appreciate you taking the time to share your experience with our team! Thank you!
Mary was great! She was quick to respond and knew exactly what I needed. I just needed pics uploaded for the customization of my insoles and she took care of everything in an instant.
By Gerard R.
Response from Upstep Custom Orthotics· May 31, 2024
Thank you so much for sharing! We will be sure to pass your kind words along!
Mary was great at helping me with questions and completing my order. She provided me with direction, discounts, and the best order.
By Steve
Response from Upstep Custom Orthotics· May 31, 2024
We believe in personalized and professional care. We are so thrilled to hear you had a great experience with Mary! Thanks for sharing.
Mary was very helpful in retrieving my order that I had lost.
By Adrianna S.
Response from Upstep Custom Orthotics· May 22, 2024
Thank you so much for taking the time to share your experience!
So far my experience has been superb. Quick to respond to my inquires. I appreciate their great service so far.
By Damon E.
Response from Upstep Custom Orthotics· May 21, 2024
This is wonderful to hear! Thank you so much for sharing!
Live chat Quick responses
By Donna S.
Response from Upstep Custom Orthotics· May 20, 2024
Thank you for sharing your experience with us!
Mary was very helpful.
By Anonymous
Response from Upstep Custom Orthotics· May 15, 2024
Thank you so much for taking the time to share your experience with our customer care team member Mary!