Very helpful with my questions and…
Very helpful with my questions and pleasant
By braden E.
Response from Upstep Custom Orthotics· Jun 25, 2024
Thank you for your review!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Very helpful with my questions and pleasant
By braden E.
Response from Upstep Custom Orthotics· Jun 25, 2024
Thank you for your review!
Great help with answering my questions Kirsten. Appreciate it!
By Jose M.
Response from Upstep Custom Orthotics· Jun 24, 2024
The pleasure is ours! Thank you for taking the time to share a review!
Thanks Kirsten, very helpful and quick to respond
By Brian K.
Response from Upstep Custom Orthotics· Jun 24, 2024
Thank you so much for sharing your experience with our customer care team!
Mary was so helpful and answered all my questions and more
By Karissa
Response from Upstep Custom Orthotics· Jun 20, 2024
Thank you for sharing your experience with our customer care team!
very helpful
By Dave
Response from Upstep Custom Orthotics· Jun 20, 2024
Thank you for your review!
I didn’t expect such a quick response, it wasn’t even your fault. so generous. Ty!
By David K.
Response from Upstep Custom Orthotics· Jun 19, 2024
Thank you so much for sharing your experience! We are more than happy to assist you!
Excellent and fast response
By Richard M.
Response from Upstep Custom Orthotics· Jun 19, 2024
We appreciate you sharing your visit with us!
I am very pleased with the customer service I received. Upstep contacted me via email on more than one occasion. They took the information provided and created orthotics just as I instructed. Orthotics are working out very well.
By customer
Response from Upstep Custom Orthotics· Jun 19, 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our customer service team and that your custom orthotics are working out well for you. Customer satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out to us.