Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Kasie Earley took care of my issue promptly. She gave me the information I needed to adjust my order regarding adding insole information to my order.
By Scott
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for sharing your experience! We're delighted to hear that Kasie Earley quickly resolved your issue and provided the information you needed to adjust your order!
Mary was very helpful in answering my questions.
By Diane G.
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for taking the time to share your experience with us!
MARY was pleasant and efficient in responding to my request.
By B S.
Response from Upstep Custom Orthotics· Jun 26, 2024
Thank you for your review! We're happy to hear that Mary was pleasant and efficient in responding to your questions!
Kirsten Russo assisted me and her response was excellent or spot on and informative. My question was how long will orthotics last? Ms Russo was clearly knowledgeable about the product and answered my question completely. Thank you!
By Kimmie Z.
Response from Upstep Custom Orthotics· Jun 26, 2024
Thank you for your feedback! We're delighted to hear that Kirsten provided exceptional service. It's great to know she answered your questions thoroughly. If you have any more questions or need further assistance, feel free to reach out anytime. We're always here to help!
Mary was available right away and provided a helpful response to my question.
By Upstep C.
Response from Upstep Custom Orthotics· Jun 26, 2024
Thank you for your kind words! We're thrilled to hear that Mary was able to assist you promptly and effectively.
Mary was great! She quickly answered my questions in a clear and polite manner.
By Veronica P.
Response from Upstep Custom Orthotics· Jun 25, 2024
Thank you for sharing with us your experience with Mary! Our customer care team will always go above and beyond!
I was too. So I have relieved and very pleased with the customer service at Upstep. Every "step" of the way they communicated about the process. The orthotics took a bit longer than I hoped but I never worried because I received updates on the process. When I needed a correction they were very responsive. At Upstep they aim to please!
By Robin B.
Response from Upstep Custom Orthotics· Jun 25, 2024
This review brought the biggest smiles to our faces! We always do what we can for our customers. Thank you so much for sharing your review with us!
Mary was very helpful, quick on target responses!! Made this an easy process, this is my second order so I can have the orthodics in multiple shoes. Thanks Mary!!
By Jeffrey S.
Response from Upstep Custom Orthotics· Jun 25, 2024
Yay! We love to hear our team made this an easy process for you! Thank you for sharing!
