All of my questions were answered…
All of my questions were answered quickly
By Whitney
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for sharing!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
All of my questions were answered quickly
By Whitney
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for sharing!
Kasie was super helpful and answered all my questions.
By TimothyC
Response from Upstep Custom Orthotics· Jul 2, 2024
We are so happy Kasie assisted you promptly! Thank you for sharing!
Great support. Thanks
By Christine
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for your feedback!
Absolutely painless. Customer service is fantastic and VERY quick with information or replies. The company makes ordering easy, and make adjusting the order painless with their customer service.
By Philly D.
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for your wonderful review! We're thrilled to hear that you found the process painless and our customer service fantastic. Placing orders and making adjustments easy is our top priority, and we're glad we could meet your expectations. If you need any further assistance, we're always here to help!
Kasie was very helpful and recommended the orthotics I should order. I am going to checkout and place my order now.
By Susan E.
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for your kind words! We're delighted to hear that Kasie was able to assist you and recommend the right orthotics for you. We're excited for you to place your order and start experiencing the benefits of custom orthotics!
Kasie Earley from their customer support. Very sweet, Respectful and kind. Helped me with my questions and stuck around to suggest the right pair for me. Above and beyond service easy ⭐️⭐️⭐️⭐️⭐️. No doubt.
By Fish’in B.
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you so much for your wonderful review! We're thrilled to hear that Kasie provided you with such excellent service. We pride ourselves on going above and beyond for our customers, and it's fantastic to know Kasie was able to help you find the perfect pair. Your feedback means the world to us!
Mary answered my questions quickly and with details. I felt as if she was attentive to my responses immediately.
By Kevin C.
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for sharing your great experience! We're delighted to hear that Mary was able to provide detailed and attentive support. We strive to ensure every interaction is as helpful and efficient as possible. Your feedback is much appreciated!
quick and efficient
By Walter
Response from Upstep Custom Orthotics· Jul 2, 2024
Thank you for leaving us a review!