Helpful and responsive
Helpful and responsive
By Jordan G.
Response from Upstep Custom Orthotics· Jul 5, 2024
Thank you so much for taking the time to share your thoughts with us!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Helpful and responsive
By Jordan G.
Response from Upstep Custom Orthotics· Jul 5, 2024
Thank you so much for taking the time to share your thoughts with us!
Ustep online for custom orthotics Kasie was very helpful and patient and courteous and kind. I'd recommend her as live agent messenger for ustep
By Camron
Response from Upstep Custom Orthotics· Jul 4, 2024
Thank you for your wonderful feedback! We're delighted to hear that Kasie was helpful, patient, courteous, and kind. We agree—she’s an invaluable part of our team. Your recommendation truly means a lot to us.
Kasie was just the most amazing salesperson... Knowledgeable, respectful and very helpful!
By Madhav P.
Response from Upstep Custom Orthotics· Jul 4, 2024
Thank you for your wonderful feedback! We're delighted to hear that Kasie was able to provide such a knowledgeable and helpful experience. We’ll be sure to pass along your kind words to her.
Mary was very helpful and quick with her responses!
By Jay
Response from Upstep Custom Orthotics· Jul 4, 2024
Thank you so much for your kind words! We're thrilled to hear that Mary was able to assist you promptly and effectively. Your feedback means the world to us!
Kasie was very helpful. I liked that when I asked the price of orthotics, she didn’t pussyfoot around.
By Ramblin' A.
Response from Upstep Custom Orthotics· Jul 4, 2024
Thank you for your feedback! We're glad to hear that Kasie was very helpful and appreciated her directness in providing the information you needed. Your satisfaction is important to us!
Mary was awesome, and very helpful...
By jason 'jake' C.
Response from Upstep Custom Orthotics· Jul 4, 2024
Thank you for your review!
Kasie was very nice and helpful!
By John M.
Response from Upstep Custom Orthotics· Jul 5, 2024
Thank you for your review of our customer service!
Kirsten was direct and helped with my issue quickly.
By Barney S.
Response from Upstep Custom Orthotics· Jul 5, 2024
Thank you for your feedback! We will be sure to pass your kind words along.