Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Kaisie was very professional and she helped me out today about my question regarding m y orthotics Thanks again.
By A MISTRY A.
Response from Upstep Custom Orthotics· Jul 11, 2024
Thank you for sharing your experience with our team at Upstep!
this is my first time to order, so I wasn't sure about a 2nd pair, but then I saw there were options for other shoe types, so I reached out to customer service and she (Kaisie Earley) walked me right through the process and ensured I got the discount that was originally offered. Very helpful!
By Danya J.
Response from Upstep Custom Orthotics· Jul 9, 2024
Thank you for your feedback! It's great to hear that Kaisie was able to assist you with the ordering process and help you secure the discount. Enjoy your new orthotics, and don't hesitate to reach out if you need any more help. Thanks for choosing Upstep!
Mary assisted me with my needs and made it seem easy. Thank you, Mary.
By Billy H.
Response from Upstep Custom Orthotics· Jul 9, 2024
Thank you for your experience! We're glad to hear that Mary made the process smooth for you.
MARY was quick and helpful.
By Jason J.
Response from Upstep Custom Orthotics· Jul 9, 2024
Thank you for your feedback! We're delighted to hear that Mary was quick and helpful. We strive to provide excellent customer service. If you have any other questions or need further assistance, feel free to reach out.
Wonderful purchase, so well worth the money. They have changed my life. Thank you Mary for helping me navigate which orthotics work best for my feet. Your expertise was extremely helpful.
By Georgia
Response from Upstep Custom Orthotics· Jul 9, 2024
Thank you for your wonderful review! We're thrilled to hear that our orthotics have made such a positive impact on your life. Mary is indeed a valuable team member, and we're glad she could assist you in finding the perfect fit for your needs. Enjoy the comfort and support!
Thorough answers My questions were answered quickly and completely.
By Adrin W.
Response from Upstep Custom Orthotics· Jul 9, 2024
Thank you for sharing your feedback!
Had trouble with ordering online, MARY assisted via customer support, and was very helpful in placing the order for me. No fru-fru canned responses, which I appreciated.
By Nunya-Ray S.
Response from Upstep Custom Orthotics· Jul 5, 2024
Thank you for your review! We're glad to hear that Mary was able to assist you with your order. We appreciate your feedback and are always here to help!
Mary was an excellent agent to chat with, I'm very detailed with my needs, and she was very patient and helpful, The customer service of this company is excellent
By Hetzel
Response from Upstep Custom Orthotics· Jul 5, 2024
Thank you so much for your kind words! We're really happy to hear that Mary was able to help. We always aim to provide the best customer service, and it’s great to know we're hitting the mark. Thanks again!
