Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mary was super helpful in the chat. I apprecated her support to answer my questions
By BOLDT J.
Response from Upstep Custom Orthotics· Jul 12, 2024
Our live online chat is always there to help! Thanks for sharing your feedback.
Mary was very fast and efficient in grabbing the information I was looking for. She was also courteous, and easy to communicate with. Thank you for your help today, Mary!
By Bryan L.
Response from Upstep Custom Orthotics· Jul 11, 2024
Thank you for your feedback! Mary will be delighted to hear your appreciation.
Mary was very patient with my slow typing non skills. Answersd all my questions. She was great!! Thank her again for me.
By Phillip Earl J.
Response from Upstep Custom Orthotics· Jul 11, 2024
Thank you for sharing your experience! We are so happy Mary assisted you!
Great customer support from Kasie. She made the whole process easy
By Opher Y.
Response from Upstep Custom Orthotics· Jul 11, 2024
Thank you for your feedback! Kasie will be delighted to hear that she made your experience easy!
MARY was cordial and answered all of my questions.
By James S.
Response from Upstep Custom Orthotics· Jul 11, 2024
Thank you for your review!
All of my questions were answered in a timely manner.
By Dana
Response from Upstep Custom Orthotics· Jul 11, 2024
We love to hear this! Thank you for sharing!
Kasie was knowledgeable and readily answered all my concerns.
By Mary H.
Response from Upstep Custom Orthotics· Jul 11, 2024
Thank you for taking the time to share your feedback with us!
Katie Earley was kind and thorough with their recommendations for my interest in Upstep's products to fit my customer needs.
By Jacob
Response from Upstep Custom Orthotics· Jul 11, 2024
Thank you for your feedback! Katie strives to provide thorough recommendations tailored to your needs. We're glad to hear you had a positive experience with us. Should you have any further questions or need assistance, feel free to reach out. We're here to help!
