Great customer service!
Great customer service! Mary caught a mistake in my order and was in touch quickly to get it fixed. Friendly, knowledgeable, and very helpful. Thanks, Mary!
By CWR
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
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Great customer service! Mary caught a mistake in my order and was in touch quickly to get it fixed. Friendly, knowledgeable, and very helpful. Thanks, Mary!
By CWR
Live chat was easy and customer service was so good!
By hector C.
The representative Mary was extremely helpful in helping me pick out what I need.
By halfpint
Mary, She was Very Helpful with Me, She Took Her Time and walk Everything Through With Me,And She Explained Everything To Me She Was Very Supported And I Barbara Give (Mary) All Five Stars 🌟 Again Thanks 😊 Mary
By Barbara P.
Customer care was very helpful and kind. Unfortunately I need to return my orthotics due to my foot injury being more serve than I thought. Customer care helped me through the process with ease.
By Joe S.
I got a quick and complete response to my question. Mary, the agent who helped me, was efficient, informative and prompt. There was no attempt to sell me anything. I appreciate the help!
By Monica S.
Mary was awesome at helping me out. I needed an itemized receipt and Mary got the job done quickly and without any issues.
By Shea
Mary was super kind, informative and helpful. Grateful and looking forward to seeing how the product works.
By DOTTIE G.