Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
32 reviews
UpperLevelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UpperLevel is a premium managed WordPress hosting provider built for agencies, businesses, and professionals who can't afford downtime, slow load times, or unreliable support. Unlike budget hosts that automate everything and leave you on your own, UpperLevel combines enterprise-grade NVMe SSD infrastructure with a hands-on team of Level 3 WordPress experts available 24/7/365.Every site hosted with UpperLevel is proactively monitored, with performance tuned, malware removed for free, and support requests answered in under 5 minutes on average. Our team doesn't just manage servers — we manage your WordPress environment end to end, handling core updates, plugin updates, staging environments, and daily backups so you never have to worry about what's happening behind the scenes.UpperLevel's hosting plans are powered by NVMe SSD storage for blazing-fast speeds and feature daily off-site backups with a 45-day retention window — far beyond what most hosts offer. We also include free malware removal, proactive uptime monitoring, and staging environments on every plan.Our pricing is straightforward and stays the same at renewal — no bait-and-switch introductory rates. Shared hosting plans start at $11/month, and Managed WordPress plans start at $24/month. Every plan comes with a 45-day money-back guarantee, so you can try UpperLevel completely risk-free.Based in Boca Raton, Florida, UpperLevel is the managed WordPress host that treats your site like we would treat our own. Whether you're migrating from a slow shared host or scaling an agency with dozens of client sites, UpperLevel gives you the performance, support, and reliability your business depends on.
UpperLevel (upperlevel.com) has 32 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 32 reviews with 5 stars · Clear filters
Brad and his team @ Upper Level are experts in all things IT and customer service. They've hosted my website for 5yrs and I've never had one issue! And, if I have a random question about email or other tech issues, Brad typically responds in a few hours. My business wouldn't work without Upper Level!
By Gwen P.
Thoughtful, caring, completely professional and affordable hosting services. Can't speak highly enough about them. Brad is a real mensch.
By David R.
I have never left a review for any product or service of any kind, however it is more than worth my time and effort to appreciate the service of Upper Level Hosting. First of all, the product is excellent and extremely reliable. Support has been stellar - far above what I would ordinarily expect - I cannot say enough! Although I retired several years ago I've kept Upper Level as my host service.
By Martha
As a full-time voice actor, I have so many balls to juggle. I am so grateful to have UpperLevel dealing with the hosting of my website, a ball I often dropped before them. They are proactive, attentive and the customer service is off the charts amazing.
By Moe E.
I built my website with UpperLevel and the experience was flawless. They reply super fast, they’re incredibly professional, and the final result was spotless. Totally recommend them.
By Gabriela O.
UpperLevel has been consistently superior in all aspects of hosting my site. Both attentive and responsive, I would highly recommend them. Sincerely, Randy Latta RandyLattaVoiceover.com
By Randy L.
Great website host company. They have hosted my VO site for 4 years.
By Pamela R.
Brad and the team at UpperLevel web hosting are absolutely amazing! I always feel very taken care of, no question too 'stupid' – if I don't understand something, they are very patient in explaining it further. And the response time is top-notch – I typically never have to wait more than 24 hours, even if I clarify that there's no hurry! Thank you so much, Brad, for the incredible service and fair pricing, always.
By Lya Zoraya (fka Leah P.
