Universal Studios HollywoodReviews of universalstudioshollywood.com

You pay a small fortune as per any amusement park but if your a smoker prepare to be discriminated against. You will get a ticket but once you leave the park you can't re-enter and their is no designated smoking areas inside the park. It's all good if the discrimination goes the other way with cultures, ethnicity or sexualality but it's the same discrination against all smokers.

I’m sadly writing this review on my birthday vacation. We decided to stay at a Universal partner hotel and choose a 2 park ticket which came with 2 days free. We thought this was a good deal considering the price but it’s actually only a $10 difference so don’t be fooled by the marketing. We went 2 days to the parks and don’t even want to return for the next 2 because of just how bad our experience was. On the first day we went to Universal Studios and several rides were shut down throughout the day including my favorite the Mummy. I tried to have interactions with the workers and they literally treated me like swine. I asked to sit in the front row and literally was laughed at. I’ve never been treated so terribly by people working at a theme park. We thought no big deal, tomorrow (my birthday) will be better, but boy we’re we wrong. The second day we went to Island of Adventure with early admission which was a joke because Hagrid’s ride was down and only one ride was available so totally not worth waking up at 6am for garbage. No biggie right? Wrong. Throughout the day 5-6 more rides were down and their slogan is “we don’t know when it’s going to be back” which is so ridiculous for the amount we pay to come here. Oh wait, I forgot to mention Hagrid’s ride broke down while we were on it!! We were terrified sitting there since we’ve never rode it before and we’re stuck in a tunnel thinking someone was going to crash on top of us. We got off the ride and to my surprise none of the workers even acknowledged that the ride broke. I had to ask if that was normal and they were again rude and said obviously not but you can ride again if you want?! I just can’t believe the customer service here, it’s absolute garbage. They don’t care who you are, how much you paid, if it’s your birthday, just about your wallet. We decided to leave at 3pm, 5 hours early because of how bad our time was. When we got home I decided to call customer service (on my birthday) and stayed on the line for 45 minutes where I was told the refund process is really tough without even hearing what I was going to say. I was then offered more park tickets which I clearly do not want since I already have 2 days left and I’m not interested in stepping foot on their property ever again. After going back and forth on their obvious scale of refunds, we were offered a $10 refund because that was the difference in the deal we purchased which we would have never bought in the first place if they didn’t make it an obvious decision that it was a better deal. We then we’re offered a Hagrid fast pass which I told the rep that we would not ride since we got stuck on it!! She came back again to give me $50 to a restaurant which will probably cover 20% of a meal there. I told her $50 was clearly not enough, after being put on hold for the 5th time she came back and said how about $75? I literally laughed and said wow $25 more?! This company is an absolute joke! They are very greedy and I will never return. I will go to Disney from now on where my money is valued and I am treated with respect from the moment I walk in the park. No rides are ever closed at Disney and I promise you, you will leave a lot happier and stay the entire time there.

If I could put 0 stars I would. Universal studios and island of adventure have no interest in the customer, it’s all about making money. We have not long returned and found the parks to be way too busy and even the express lines meant a lengthy wait. There was very little shade In the parks in comparison to Disney who made sure there was lots of shade and air conditioning whilst waiting in line. Overall very disappointing and expensive when u look at the amount of rides you actually get to experience vs the amount of time queuing and that’s after we purchased the expensive express option.

Der burde være begrænsning på antallet af mennekser, der får adgang til parken på samme dag. Nogle forlystelser havde over fire timers kø! Vi brugte en dag der, hvor vi endte med at stå i kø i over 7 timer sammenlagt, og kun nåede 5 aktiviteter, fordi køerne var så lange. Slet ikke optimalt til prisen og spild af en god feriedag.

This rating is in relation to our recent experience at volcano bay, there Tapu Tapu system. The poor service received when things went wrong. And the extremely poor guest services encounter. Whilst at volcano bay on the Thurs 23rd August wee decided to rent an $8 locker from one of the locker cabins onsite using the Tapu Tapu system which I had linked a credit card to. I tried twice without success to open a locker directly via this system. However in the same cabin the had another machine whereby you could either pay by Tapu Tapu and it would assign a locker to open or you could pay in cash. I treks this system which took a fee from my but wouldn't open a locker. My partner then rented a locker in cash whilst I went to seek assistance. I caught up with a young lady called Silkia who managed to open the locker that I had paid after a few attempts and intimated that the system was temperamental. She took my name and told me she would call through to guest services and give them my name with regards to refunding the $8 for the locker I couldn't access. At the end off or day I went to guest services to enquire about the refund. I was told by a member of staff called Mike they hadn't recieve a call, my partner asked if they had a member off staff called Silkia and he wouldn't answer. He then went out back for close to 10 minutes. He came back sat down and looked at a screen and told me that I had 2 pending transactions and o ff payment had gone through and this was the cash transaction. I explained that the 2 pending were the failed attempts and the paid transaction was the one that would be charged to my card. But he wasn't having any of it. He gave me a card and said that of the moon by did come of my card I should call the number on the card. This was purely to get rid of me, or he wasn't very efficient at his job. Very of service all round from the relations teams. Even worse from Tapu Tapu. Do not assign any cards to this system as you are likely to get fleeced and end up with a poor service experience