United RV CenterReviews of unitedrv.com

Ordered hot water heater finally got it it doesn't work was told by united rv that if I contacted them in any way they would harrasment charges so I filed with BBB waste of time,had card company and disputed charge united told them I didn't buy insurance so they won't fix it witch I paid 40.00 dollars for there insurance ,stay completely away from this place they r the most dis honest place I have ever bought from.so I'm out 900 .. dollars.thesevpeople r cons buyer beware

Be careful to buy this place.i I bought wrong ac unit and returned it . They charged 20% restock part and also shipping for sale and return . I payed $154700 and they refunded me only $980.82 . I total lost $567 .

I ordered a Suburban|Direct-Spark Ignition Gas/Electric Water Heater|SW10DE|10 Gallon|5243A| On January 25, 2024, Order #2961 in the amount of $577.77 from United RV. This purchase price included shipping protection against damage incurred during the shipping transit process. I thought it would be helpful to include this additional amount because FedEx and UPS and the USPS sometimes are not always careful with box handling and wanted to be safe rather than sorry. What I did not realize about ordering this product is, United RV does not accept returns on items that have been installed. Nor do they issue refunds on defective units once installed. This apparently is in fine print somewhere on their website and certainly was not listed in the ad on their website. So you have to dig for this policy. In good faith I ordered this hot water heater for my RV from United RV. When the box arrived via FedEx on 1/29/2024, the box did not look physically damaged in anyway. What was odd, upon opening the generic brown cardboard box, there were no instillation instructions, and the unit looked as if it were packed with re-used foam taken from some other cushioning packing material from some other merchandise not a factory Suburban box. The unit itself looked fine but upon instillation and pressurizing the tank with water, prior to turning it on with propane/electricity to test for plumbing leaks, it was at that moment, water began to spray up from the inside the burner chamber of the unit. This leak appeared to be a manufacturer defect in the tank weld from the factory. I immediately took video of the water jet spray and photos of the same showing the water running out of the burner chamber. I then contacted United RV Customer Service department (after hours as they were closed by that juncture), and I sent an after-hours message and text with the video and photos of this water spray leak. The next business day I spoke with United RV and the representative in customer service I spoke with clearly stated, that because the unit had been installed it could not be returned and they offered no help with an even exchange and or refund due to their ridiculous return policy that manufacture defects must be address directly to Suburban Warranty department, that there was nothing United RV could do to address this matter. I mentioned on the phone call that I paid the additional $27 for shipping insurance to protect against damage, but the representative told me this did not apply to my situation, because the box used to ship the hot water to me was without any damage, thus that protection did not apply. So, I contacted Suburban warranty department, and they sent me a shipping label to me to have the unit returned to Suburban for inspection to determine the cause of this leak. I was informed by Suburban that if the unit was found to be defective in manufacture, they would replace the unit with an identical one, and or offer a partial refund. Suburban also told me this process could take anywhere from one to two weeks and would involve shipping time returning the defective unit and shipping time of a replacement unit if found defective. Because of the delay in getting a unit replaced, I decided to purchase yet another identical unit from another vendor on Amazon, who offered not only free shipping, but a 30-day no questions asked return if for any reason I was dissatisfied with their unit. I figured this was a better return policy than what United RV was offering so I figured if the 2nd unit I ordered had the same issue of any leaks non plumbing related or if it did not work, I would not be out another $500 plus. The reason I ordered a 2nd unit was who would want to wait two weeks without hot water???? Here is the shocking discovery I made upon receiving the 2nd unit from the Amazon vender: The Suburban hot water heater was in a Factory Suburban Box with an inspection sticker of the individual that tested the unit at the time of build and a tamper resistant tape to the box showing the Suburban box had never been opened and in addition to the sticker inspection label and the tamper resistant tape, the serial number and model number where on the exterior of the Suburban factory box that was well packed and had instillation instructions inside. THIS WAS NOT THE CASE FOR THE BOX United RV sent me. As stated earlier the box they sent me was a generic brown box with re-purposed packaging foam totally different from the Factory box that the Amazon vendor sent me. And the generic brown box United RV sent me had no instillation instructions inside the box. I immediately surmised at that moment, “Why did United RV send me a box that was not a factory Suburban box”? I began to deduce that the unit was previously purchased and returned to United RV and then they passed the defective unit onto me.

I ordered a “Coleman RV Air Conditioner 13,500 BTU-White-48203-066 Item #08-0079 order #113101 on October 20th. I paid an extra $99.00 for shipping insurance. The ordering process was seamless package item arrived (what seemed to be intact). However, once unit was installed it did not work. I called immediately to let UnitedRV.com know that the unit was not working. I spoke to Cathy, and she gave me a couple of service companies. Two of the three companies do not service the area in which the unit is located. The third company I called explained to me there will be $175.00 service charge and if parts need to be ordered then it will be an additional charge of $175.00. My wife (Cindy) then called UnitedRV.com and spoke with Franky and asked for help in getting the $175.00 waived or send us a new one and we will return the non working unit. Franky was very nice, and he was very professional he explained that he is not authorized to make decisions. Cindy asked for the maufactures phone number and was given a service number and received two more companies that were listed as doing service in our area however upon calling those two companies she was told that they do not service our area. Franky also explained that she would have to call back to talk to the manager Fernando. She called back and spoke to Fernando. Who was very polite and professional. He said that UnitedRV.com cannot take back the unit once it has been installed and that UnitedRV.com has no way of waiving a charge and that the service company “should not be charging us as the unit is under warranty” Fernando did say he would try and get a refund for shipping costs. I have not received a refund for shipping costs, so I am going to believe that he failed at his attempt. As a consumer this is extremely poor customer service as I have a unit that arrived defective, and I should pay to have someone come out and repair/fix it? Each and everyone who has tried to help along with the reader of this letter is also a consumer put yourself in my shoes what would you do? Pay the $175.00+ (I think not). I need what I paid for a working unit! I have invested so much time to get what I paid for. UnitedRV.com should take ownership of this problem and fix it. I have run out of time and people to call. UnitedRV please honor your commitment to sell working units.

Just bought a $2500 Winegard Trav'ler Pro Multi-Satellite TV Antenna SK2SWM3 from these guys. After doing some research on installing the item I decided it was more than I wanted to take on at this time. I asked if I could return the item which had been unopened and in the original packaging. First lady I spoke with said there would be a 20% restocking fee plus return shipping. I explained I was not happy about the policy, she was very polite and she transferred me to Tom who was kind and eventually transferred me to the manager Kevin. I explained that $500 plus shipping seemed to be excessive and the 20% return fee was not clearly stated in the product description. He said it was in the company return policy (apparently buried in the "company policy" part of their website, not the item description) which he read to me "Returns MAY BE subject to a 20% restocking fee" I told him I was not informed at the time of purchase there would be a 20% return fee. He then said in a very mean and sarcastic way and I quote "there is a 20% restocking fee on this product... consider yourself informed" At this point I was furious and said you're kind of a jacka $$ aren't you. He then proceeded to hang up. Now, I shouldn't have said that but, A MANAGER SHOULDNT TALK TO CUSTOMERS THAT WAY! WE PAY YOUR SALARY! My suggestion to everyone is to find a more reputable company to buy your products from.

I purchased a Coleman A/C unit online. The first one I received heavily damaged. They sent out another after I drove an hour each way from my home to return the original one to FedEx. The second one was more damaged due to a complete lack of care when packaging the item. When I asked for assistance I was told that since I didn’t purchase the package protection, I could fight it out with FedEx or deliver back to FedEx and get a refund. I just want the item I ordered to be properly shipped for the amount of money I paid to have it shipped. The second part of my order was never shipped. I inquired a few times via email before being told it was backordered with no expected delivery date. Order #79473