Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
282 reviews
UNIT 1Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
UNIT 1 (unit1gear.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 240 reviews with 5 stars · Clear filters
The product (a smart bike helmet) is fantastic! The ordering and delivery process was reliable and punctual
By fabio B.
Response from UNIT 1· Jan 7, 2026
Thank you, Fabio. We’re happy to hear you’re enjoying the smart bike helmet and that the ordering and delivery process met your expectations. Thanks for choosing UNIT 1.
I LOVE my Aura helmet. I often ride at night, and the visibility it gives me is amazing. I’ve received great feedback and comments from all my friends because it’s genuinely awesome. I would recommend to everyone. And not only that, but customer service is truly wonderful. Special thanks to Ana for taking care of my requests in such a kind and quick manner. Congrats UNIT 1!! You are doing amazing!
By Ignacio
Response from UNIT 1· Jan 7, 2026
Thank you so much, Ignacio! We’re really glad to hear how much you’re enjoying your AURA helmet, especially for night rides. Visibility and safety are at the core of its design, so it’s great to know it’s making a real difference for you. We’ll also be sure to pass your kind words on to Ana and the rest of the team. Thanks for the recommendation and for riding with UNIT 1.
Excelente producto y mejor atención, Ana muy amable y eficiente me resolvió las dudas que tenía. Ahora estoy disfrutando mi casco. Muchas gracias, sigan así!!!!!
By Flavio
Response from UNIT 1· Jan 7, 2026
¡Muchas gracias, Flavio! Nos alegra mucho saber que estás disfrutando tu casco y que la atención de Ana fue clara y eficiente. Compartiremos tu mensaje con ella y con el equipo. Gracias por confiar en UNIT 1 y por tu apoyo.
The smart lights are one of those features you don’t realize you need until you use them. They’re easy to set up, intuitive to control, and they genuinely make me feel more visible and confident when riding. It’s a small detail that ends up making a big difference.
By Arturo Guadamuz M.
Response from UNIT 1· Jan 7, 2026
Thank you, Arturo. We’re glad to hear the smart lights have made such a meaningful difference in your riding experience. Ease of use and real-world visibility were key priorities in their design, so it’s great to know they’ve helped you feel more confident on the road. Thanks for riding with UNIT 1.
I’ve been using the Unit 1 backpack for commuting and it’s been very practical. There’s enough space for daily essentials and everything stays organized.
By Raquel F.
Response from UNIT 1· Jan 7, 2026
Hello Raquel! Thank you for sharing your experience. We’re glad to hear the backpack has been practical for your daily commuting and that the organization works well for your essentials. Thanks for choosing UNIT 1.
Having a great product is nice... but having a great support is awesome. Had an issue with my backbag. Explained the case, had a few questions... and the bag was replaced swiftly. Product without service worth nothing... Unit one proposes both excellent quality products and best in class post sales services. I strongly recommend!
By Nicolas de B.
Response from UNIT 1· Jan 7, 2026
Hi Nicolas, Thank you for taking the time to share this — we really appreciate it. We’re glad we could resolve the issue with your backpack quickly and that the experience met your expectations. For us, a great product only makes sense if it’s backed by reliable, responsive support. Your recommendation means a lot to the whole team. Thanks for trusting UNIT 1.
Excellent product - this has increased my safety while cycling. Good quality, fits well and ensures excellent visibility.
By Jonathan G.
Response from UNIT 1· Dec 23, 2025
Thanks so much, Jonathan! We’re really happy to hear the helmet has made a real difference for your safety out on the road. That’s exactly what it’s built for — high-quality design, great fit, and visibility that truly stands out. Thanks for riding with UNIT 1 — stay safe out there! 💡🚴 — The UNIT 1 Team
UNIT1 is innovating and engineering some excellent helmets. The best part is that it also feels like they're just getting started. I'm looking forward to see what's next. In the meantime, I'm enjoying my FARO and NEON helmets and all the high quality accessories for my helmets and eBike.
By That One G.
Response from UNIT 1· Dec 18, 2025
Thank you so much for the kind words! We’re thrilled to hear you’re enjoying your FARO and NEON helmets, along with the accessories. It means a lot to know you’re excited about what we’re building — we’re definitely just getting started. Thanks for being part of the journey. – The UNIT 1 Team
