UnidragonReviews of unidragon.com

Got a puzzle over a month ago. Loved the puzzle but there was a piece missing. I contacted unidragon about the missing piece as per letter in the box. After a quick back and forth they stated they would send out the piece. That was three weeks ago, it still hasn’t arrived and I email them again with no response.

Let me start by saying I love the puzzles. They are high quality, great color. I would give 5 stars for the quality. But if you have a billing issue, forget it. There is no customer service. After numerous attempts at online chat and a couple of emails over a week’s period, I never received a response at all. Something is wrong with the checkout coding, where if you want to order 3 or more puzzles, the auto 10% bundle kicks in and you can’t enter a discount or coupon code, or if the puzzles are already on sale, you don’t get the 10% bundle discount. So first I was trying to order 3 puzzles on sale and when I’d get to the last page to checkout, the 10% was added back in. So, instead, I tried to use a coupon I’d received as a repeat customer for 20% off full purchase, but in reality I can only use it on an order of no more than two puzzles because the 10% bundle discount kicks in for 3 or more non-sale items. At least give us the option to use one or the other. I’d rather use the coupon on 3 items than the 10% bundle discount! Such a bummer, as I’ve ordered from this company multiple times. At least respond!! I found two other companies that do wood animal shape puzzles!

Got the large owl puzzle for my girlfriend since she loves owls and we both love puzzles. It came in the owl box but the wolf puzzle was inside instead of the owl.

Initially after 3 previously purchased puzzles I'd have nothing but great things to say about their puzzles. Then I did an early order of the Sakura nature series puzzle, ordered March 21st. After noticing that it had released the puzzle on Facebook I kept my eyes on my email for a shipping confirmation on my puzzle. After almost a month I emailed customer service cause I still had not received a shipping confirmation email, even though the puzzles could be openly purchased now. The response, "it may have been lost in transit. We will resend it" ok, if it had attached shipping/tracking info or a subsequent email with tracking info, but no. Now I'm almost 10 days out from their response email with still no clear tracking info and out 50$ for a 250 piece puzzle. Im willing to update this review if customer service actually gives some service versus an "oh crap" response. Cause again how could something have been "lost in transit" when it was never marked as "in transit" or "shipped". If it got missed, own up to it instead of blowing smoke up my ass, please and thanks.