Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
89 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unchained Music offers music distribution for independent artists and labels.
unchainedmusic.io (unchainedmusic.io) has 89 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 32 reviews with 5 stars · Clear filters
I'm very pleased with Unchained Music. I am on the free tier, and I got my first release onto Spotify pretty easily. And I've contacted their support a couple of times and they wrote back within a day and were very helpful.
By Paul
Response from unchainedmusic.io· May 28, 2025
Hey Paul, We're glad you had a good experience with Unchained. If you need anything else, please feel free to reach out. Best, Unchained Music
UPDATED Response: Thank you for clarifying and will do. What about the other tracks? Such as Dert? I created that myself but it was also flagged. Not sure why? Thanks for the quick response :)
By Dan
Response from unchainedmusic.io· Apr 22, 2025
Hi Dan, As we mentioned in our live chat, the track that was flagged as AI is clearly AI-generated. As you mentioned using having a service provider off of Fiverr to record the lyrics, we're confident in our assertion and you do need to follow our AI-generated content policy, which you can find below. https://www.unchainedmusic.io/faq-g/do-you-allow-ai-generated-music-to-be-uploaded Best, Unchained Music Support
Great, had submitted a 4 star review due to trouble with song submission form. Seems the trouble was possibly with the browser I was using (Chrome). Switched to Edge, and succeeded in submitting my song. Thank you, and my experience has been great thus far. Changed review from 4 to 5 stars.
By Scott P.
Response from unchainedmusic.io· Mar 21, 2025
Hey Scott, We're glad that you've had a good experience at Unchained! If you need anything, please feel free to reach out. Best, Unchained Music
easy interaction on their chat regarding some of my initial questions; prompt replies as well.
By pastichio
Response from unchainedmusic.io· Jan 21, 2025
Hey Pastichio! We're glad you had a good time with Unchained! If you need anything else, please feel free to message us again! Best, Unchained Music
Overall amazing distrubution service. One that actually cares about their users. Swift distribution to all platforms and almost any issue can be taken care of. Thank you Unchained
By Michał W.
Response from unchainedmusic.io· Dec 10, 2024
Hey Michal, We're glad you had a great experience with Unchained! I'll make sure to pass this onto the team. If you need anything, you know where to find us. Best, Unchained Music
I've used 2 other distibutors in the past. Each had pros and cons. But For me, Unchained has EVERYTHING the other 2 were lacking. I get the great customer service, reasonable yearly pricing for distribution, Extra services like quick AI mastering (which sounds excellent by the way), and a feeling that you are a priority. I would highly recommend.
By Ackov A.
Response from unchainedmusic.io· Dec 6, 2024
Hey Ackov! We're glad that you had a good experience with Unchained and you're happy with everything. If you need anything else, you know where to find us. Best, Unchained Music
I am impressed with their customer service. I contacted Unchained Music, letting them know I was having an issue with Apple Music. They fixed the issue for me! My previous music distributor would not have done this for me. Unchained Music went above and beyond.
By Grant F.
Response from unchainedmusic.io· Dec 4, 2024
Hey Grant, Thank you for leaving this review of your experience. We're stoked that you had a good time with our customer service—we're trying! If you need anything else, please feel free to contact us again. Best, Unchained Music
well, i come across unchained some months ago, so far i have wonderful experience especially with the support team, they are active, quick to responds, they solve your issues easily. fast in releasing song. what they need to improve on is delaying or long waiting payment pattern but they're wonderful, i give them 5 stars. go for unchained music. thank you
By Jimmy R.
Response from unchainedmusic.io· Nov 30, 2024
Hey Jimmy, We're excited that you've had a good experience with Unchained. I'll make sure to pass on your review to the rest of our team. Best, Unchained Music
