UnaliWearReviews of unaliwear.com

Response from UnaliWear· May 21, 2025

Thank you, we appreciate you taking the time to provide feedback. We will continue to work hard at providing great service and make improvements.

Response from UnaliWear· Dec 31, 2024

Thank you for your thoughtful review. The Kanega Watch is specifically designed so that you don't have the change the batteries more than every 24-36 hours. The fact that you are changing them more regularly may be due to your internal battery not being fully charged. That is a simple fix. We will escalate this issue to our Customer Success Team who will review the performance of your watch and batteries remotely and call you shortly to troubleshoot and resolve. Thank you for being a Kanega Watch wearer. We take your protection seriously and look forward to ensuring your watch is performing as expected and designed.

Response from UnaliWear· Oct 25, 2024

Thank you for taking the time to write a review and for being an active Kanega Watch wearer for 18 months and counting. You really should not have to tape the batteries to the watch to keep them from falling out. We will have one of our Customer Success Team members reach out to ensure you are changing the batteries correctly so they lock into the watch and will not fall out or require taping. All the best and stay well and safe.

Response from UnaliWear· Oct 20, 2024

Thank you for kind and thoughtful review. We are happy to hear you are getting the peace of mind you deserve. Correct, no fall detection is 100% accurate, since it is predictive and not observational. The Kanega Watch's fall detection is rated the best in the industry, designed specifically to greatly limit false alerts, so you are getting many fewer false alerts than other devices. That said, please remember that we can always reduce the sensitivity of your watch's fall detection to further eliminate those false alerts. If that is something you would like, we can make that adjustment remotely, at your request. All the best and stay well and safe.

Response from UnaliWear· Oct 17, 2024

Thank you for being a regular Kanega Watch wearer for over 7 months. Our fall detection is rated the best in the industry, but it is not perfect. That said, a false alert less than 1x/month is pretty good (most competitive offerings have a 1+ false alert/day). As you can imagine, jittery vibrations over bumpy terrain while biking could certainly seem to your watch that you are falling. Please know you always have the option to have the sensitivity of your watch's fall detection reduced, if you find those periodic false alerts annoying. If you would like us to make that adjustment to your watch remotely, simply call us at 888-343-1513 and we will be happy to do that for you. All the best and stay well and safe.

Response from UnaliWear· Oct 7, 2024

Thank you for your review. Yes, when a watch issue is beyond the ability for our Customer Success Team member to solve immediately, the situation is escalated to our engineering team. This rarely happens, but when it does it can take several calls for us to resolve. We were glad we ere able to solve your issue remotely for you after following this process. Regarding the batteries, the prongs are quite resilient, but can break if they become repeatedly stressed during the removal process from the watch. Here is a short video showing how to properly change the batteries on your watch while it remains on your wrist to prevent the prongs from breaking: https://vimeo.com/451873669

Response from UnaliWear· Oct 5, 2024

Thank you for your thoughtful review. As a reminder, your Kanega Watch's fall sensitivity can be adjusted remotely by our Customer Success Team. Some wearers ask for it to be more sensitive and some ask for it to be less sensitive, based upon their lifestyle and activity. If you would like us to adjust your watch's fall detection sensitivity, simply contact us at 888-343-1513 and we will be happy to do that for you. All the best and stay well and safe.