Universal Music GroupReviews of umusic.com

I had pre-ordered a music box that finally got shipped in mid-August. I was missing the digital download code, as they had forgot to put it inside the box. When I emailed customer support, it took 2 days to get a response. When my case was opened, it has been without updates. I even asked if I could receive a refund, but I have been given the same pre-written message stating that I had to be patient and that updates would be sent when there were any to report... on the same case... taking over 9 days and counting. All for a simple piece of paper that was missing in my order (which is on them!). It's incredibly unprofessional; I'm lucky to even get a response at this point. I don't expect to get the requested code, but I don't think they'll give me the kindness of a refund. Don't shop here, if you can.

They partially shipped my order many months after ordering. Then when I inquired about the shirt that was not shipped they said it was past the time limit for complaints. So I paid for a shirt they never shipped and they basically are telling me oh well, get lost. Will never shop here again.

Never sent me the product I ordered OVER A YEAR AGO. After waiting months, they sent me a message saying ‘Sorry, it is no longer available’. However, they are not refunding my money. They keep transferring me to different ‘customer service’ reps and sending me in circles. Absolutely horrible company.

WHERE DO I BEGIN OH MY GOD. I feel bad for Selena Gomez and any fan who had to experience this customer support. First off, orders will take very long so strap in because it will be a month ride off a rollercoaster. Secondly, PLEASE examine your product entirely when receiving because clearly for many years now, they have never taken it seriously to make sure the product is not damaged. THIRD, when requesting refund, They will take some of your money no matter what excuse they can possibly come up with. This is by far, EASILY, the worst experience any human being can encounter. If you want their stuff, don't bother. Get an ice cream and call it a day. Thanks for taking time to understand how unprofessional this company is. I don't have to be the only reviewer to help you understand, just scroll down. YIKES. Some positives, is that they are kind enough to respond fairly... Doesn't say much. One day, don't worry.. this company will fall because nothing last forever.

I ordered $90 worth of vinyls and cd's before their release date from the Weeknd shop, which is a site run by universal music group. I ordered the items to be shipped internationally to my location in Saudi Arabia which means I paid extra for shipping. They used some unknown shipping company called APC which claims they do not have an update or tracking number for my order. I messaged the UMG team responsible and they don't have a tracking number to give me which means they probably faked the tracking number for my order. I have emailed their customer support SEVERAL of times only to get this well scripted answer which isn't true because I messaged them well within the required period of time for them to do something about it. This is a sample of their 'scripted' answer regarding any order any order placed with them, months after not getting anything: Hi there, Thanks for reaching out. Unfortunately, per our policy, in order to take action on an order, we must be contacted within 90 days of the shipment. According to our records, your orders shipped on 6/1/2020 and 9/1/2020. Due to this, we are unable to assist with this inquiry. Our sincerest apologies for any inconvenience! Feel free to contact us with any additional questions or concerns. ------------------------ This is the biggest bunch of horse s#$%. They try and turn it around on YOU, the customer and make it seem like you are the problem. They might even throw in some fake logistics or tracking links to make their so called 'Claims' more Legitimate but they are filthy crooks and liars. I have messaged them countless of times explaining that I did contact them within their '90 day policy period' and they still turned a deaf ear. So just for laughs here's their sample script if you do in fact message them within their 90 day period ( which is exactly what i recieved in my email ) : Hello M, We're looking into this for you and will be back in touch with an update as soon as possible. We aim to respond to requests within a few business days, but due to a higher than normal volume of inquiries our response may be delayed. We appreciate your patience! In the meantime, feel free to contact us with any additional questions or concerns. Best, Sam + THE WEEKND ---------------- THEY ARE THE BIGGEST BUNCH OF CROOKS AND SCAMMERS. Don't give them a dime of your money. You will never see it again. They tried to act nice by refunding the smallest order I had with them which was a seperate $20 order just so their image looks 'clean'. Honestly the weekend @theweeknd should be ashamed to even associate his name with these A** Holes

They took over 60 days to delver a simple hoodie sweatshirt to my son. We had moved by the time it was delivered and someone else picked up the package. They blamed Fed-EX for the problem. Basically told said to me "sucks to be you". It was a x-mas gift that was delivered in February. It was ordered in November. We never received the overpriced hoodie. True story!

Same as everyone below. Terrible customer service. Enormous and inexplicable delays. Still waiting for something I ordered 5 months ago to ship. Whenever I reach out they reply with the same emails verbatim except the estimated shipping date keeps getting pushed out by 2 months. First it was Jan. Then March. Now May. I ordered in November. I'm so mad and they won't offer to give you a credit or anything. Why do so many artists use this place

I had never seen such unprofessional Companies. 07/2018 200 Emails needed and over 90 days till I got my EMINEM Coachella 2018 & Shady Records T-shirts. Long fight with the Customer Service by Email. Only Copy and paste massages. Tried to work aginst the Contract, the shipping showed at the Order Page UPS International but they wanted to send it out by UPS MAIL Innovations. I got my Order after months & fights by UPS INTERNATIONAL with a WRONG Invoice of Artist Endeavor Troy MI in 2300 Gainsboro street Ferndale MI: 20$ Instead the original price: 72,40$ + tax Waiting till today for an explanation, because the other strange thing was the Warehouse and the Shipping Points. The Warehouse 2300 Gainsboro st was Axson Revocoat a Car Company (advertising signs was at the doors) and the shipping "start" on the Map they sent of my order: I stood in Detroit on 9 Mile Rd/ Woodward Ave in Ferndale in front of a 🌳 and the statue "Drive safely - walk right" !! Thx, for no T-shirts that day UMG during the fight… (No. for EX FH CEO Mike Fiebach in the Philly Police Station is: DC#2018-06-035997) First release Date for the EMINEM "Slim Shady Expanded Edition" Vinyl + Cassette showed March 2019 on the EMINEM Webshop (FameHouse) and February 23. 2019 "coming soon" - advertised in the Eminem IG Video. The Tape was also advertised by Paul Rosenberg on air '12 Days Of Diss-mas' at Shade45 December 25. 2018 - still on YouTube. Fans asked April 26. 2019 on the Eminem Twitter & Instagram Accounts about the missing Vinyl + Cassette of the first SSLP20th Merch release & also by Email - NO REACTION FROM UMG. As I called the Office of UMG Executive VP Michele Anthony and I asked her for the SSLP20th Vinyl + Cassette for his fans she hanged up the Phone June 06. 2019, the selling started in November 2019. The UMG Cyber Security Employee Dwayne Robinson CA blocked me on LinkedIn after texting, he wrote the missing stuff from the Customers & Fans is SPAM. Shopping Jan 04. 2020 Order was shipped with 2 Sticker: EMINEM & Artist Endeavor 2300 Gainsboro Street Ferndale, MI. Postage paied & shipped Jan 07 2020 from Chicago Elk Grove IL. Many Customers complaining on Umusic Support Twitter Account about missing Orders & the MerchTeam. In News Article like "UMG Company Fame House Tried To Scam EMINEM Fan" And in YouTube Videos like: MISSING Ariana Grande Lithographs | Sara Harlee 11.21.2018 Ariana Grande CANCELLED Lithos | Sara Harlee 08.06.2019 VIVENDI in France widely known as the owner of UMG got also UMG Complaint Cases at Better Business Bureau® all online: "Fame House", "Universal Music Group Nashville", "UMG Commercial Service Inc" and "Universal Music Publishing Group" Jody Gerson is CEO as "Universal Music Publishing Group" 2100 Colorado Ave in Santa Monica, CA A music publisher's role is to make deals with songwriters, promote the songs their songwriters compose to musicians and anyone else who may need a song for advertising… I'm not sure if Jody was responsible for my EMINEM "Monster" Keychain shipment Jan 2020. But I’ve send our BBB® Case with Questions like „How is the Money booked in the System of the Orders, that never left the Warehouse to the Customers“ by Fax to UMPG in Santa Monica. Jody you can still send me your answers back by fax and also Letters to the SM Office to Lucian Grainge... still waiting since Feb 2020 of his Answers. Webstore Terms and Conditions: UMG Commercial Services, Inc 2220 Colorado Avenue Santa Monica, California The Terms named Email "legalnotices" is also blocked for me as a Customer. I wouldn't be surprised, in this extra-incinated mess the money and taxes was not booked correctly. The "professfional" Merch Girls blocking People on IG & the CS Email Addresses of Clients. The Twitter FH_CustomerCare automatic Answering Machine also dosen´t work. Never got an answer of my Questions over months. Even the former Employee, I texted with, wants nothing more to do with these people. So reported it online to the Federal Trade Commission about the Scams of UMG. Marshall is safe - he got the Documents at home. And for those, who listened closley to the last two EMINEM Albums MTBMB + EPMD2 you can hear it too.. VIVENDI in France also never answered my Emails & Fax. I'll not buy any UMG & Vivendi Stocks in the future, how they had treated me in the past. Now Ex-Beach Boy David Marks sues UMG over streaming royalties in the Central District Court in California on behalf of himself & others similarly situated. Kanye West wrote on IG: “UNIVERSAL PUT MY ALBUM (Donda) OUT WITHOUT MY APPROVAL AND THEY BLOCKED JAIL 2 FROM BEING ON THE ALBUM.” Btw without Feat. Credits of the Artists over streaming… But some "smart" UMG Employees seems to think they own the Moon and claimed on Facebook Copyrights of shots from Director and Filmmaker Philip Bloom of the Moon.