I was going to attempt to order two LPs…
I was going to attempt to order two LPs for my girlfriend as an early birthday present from these folks, but these people are a literal pain in the butt to get a hold of and their only way of communicating with their customers is through some formatted contact us form and when they eventually respond back, they get snippy with their responses. Being a first-time customer, I'm quite hesitant as to whether or not I should even order these items from these people. Case and point here is they have a store onine and from the many bad reviews other people have been issuing to them via the BBB site and other social media platforms, the least they can do is respond back in a kind enough manner to address these issues, especially when it comes to using coupon codes for first time orderers, which would be myself. Please note...This complaint is not in regards to UMG Nashville as a whole entity, but to their staff at the online store and the store itself as whether or not I'm even going to be able and allowed to use coupon codes there (had one for free shipping and 30% off but they didn't want to take it because it came from a third party, despite it being legitimate and hasn't expired as of this writing). After trying to get a hold of their corporate HQ to communicate all this to them late last week, nobody there has even taken the necessary time to respond back to my complaint and concern as I would like to order these two George Strait LPs for my gal before their sale concludes at month's end and be able to save some coin in the process, but this customer service and response time by this company as a whole has been atrocious and slow to say the least! I'm hoping they can come through for me and if they do what's right and what's best for business for their consumers, THEN & ONLY THEN I will officially place the order for these two albums; otherwise, I'll take my business elsewhere and again, they have been constantly hammered with bad reviews from other consumers who have ordered from them in the past and present, for the record.
By Richard W.