UltraFix Appliance RepairReviews of ultrafixappliance.com

Did not return to complete the job!

After an jnitial consultation, I paid $1800 for the technician to order new parts. Two weeks later he came back and not only was he not able to fix the problem with our oven, he broke the oven door. Two weeks from there, I called to check in on the status of our problem and the person I spoke with said our issue could not be fixed and that we would be issued a refund - about six weeks from our first call! Now I am still waiting to receive our refund. The language barrier between myself and everyone I spoke to from this company is also very challenging.

Technician with very bad customer service. Also, please provide your technician with the internet service for their phone rather than asking for wifi passwords. However, there was no decency when asking for it either.

First of all, UltraFix is a fraudulent company, and you should stay away from them! Here is our brief story with them: We had bad experience with them fixing our washer and refrigerator. On 5/13/24 technician named Orik came to fix our washer. The problem was simple: the drain was not draining. Later, another technician told us the solution was straightforward—just changing the drain pump, which costs $50, plus $50 for labor, totaling $100. However, Orik, a charlatan and fraud, told us the problem was with the Smart Board, which costs almost $500, plus another $500 for labor, and, of course, the drain pump. The total cost, with taxes, was $1177.00(will attach the receipt for confirmation). We paid $374.5 upfront. We also needed to fix our refrigerator, and the same thing happened. Orik claimed the refrigerator was completely gone and needed a new compressor and other parts, giving us an insane price. Later, we found out it only needed the defrosting relay adjusted, but we never proceeded with the repair with UltraFix. Back to the washer: after fixing everything with another company, I contacted the UltraFix manager, explained the whole story, and initially, he apologized and promised a refund. But he did nothing. Only after I called him over 20 times, with a different excuse each time, did he finally agree(only After I promised him to take it to the Court) to refund me fully—IF I changed my 1-star review to 5 stars, which is absolutely illegal! I refused. Finally, after more than two months, he sent us a partial refund check. They charged for both the washer and dryer service fees, $85 each, and I had to call another company to fix it. Despite telling him the technician was committing fraud, he refused to act. Therefore, the entire company is fraudulent because they knowingly employ a fraudulent technician. By the way, all the previous reviews I checked are fake. They are not real people; just made-up reviews. I reported this to Google and complained to the BBB (Better Business Bureau) about this entirely fraudulent company. I invite you to check BBB for yourself, I was surprised to find complaints over there that I should know before doing business with them.

UltraFix came out in March to repair the latch on my dishwasher. In June, it was broken again. A second person from UltraFix came out, said it was broken and needed to be replaced. I reminded him of the warranty on parts was three months. He made a phone call and suddenly, he was able to fix the latch. His fix lasted less than 48-hours. I am giving one star because they charged me for the last service call and refunded my money upon request. They started strong, but I would not hire again.

It was an easy repair on a 5 year old gas range. Parts were available on multiple, reputable, spare part websites. However, UltraFix said they could not find the parts from their "trusted" supplier. They get to take their trip fee as profit and walk away. Just get the parts from a different source!!!

We got murdered. In the end, we didn't do our due diligence, so it's on us. But they charged us $1300 to install what ended up to be a $100 part and 30 minutes of work. THEN Charged us $500 to clean the fridge components, THEN wanted $5000 to replace the fridge components. We called in Hauck Appliance and had our refrigerator fixed for $200. We just bought the house, had a ton of contractors in and out and they totally took advantage of us. Then tried to slide us cards to do side work to steal from the company they work for. No idea how they sleep at night.

They came and charged $85 and said that my dishwasher was very very bad (I got less than 2 years ago)… to fix it, they charged $287 to replace some pieces. My friend who does not understand that much came, reset the machine watching a youtube video and it’s working again. SCAM!!