Excellent communication
Excellent communication, swift responses to any issues, consistently helpful regarding suitability of submitted photographs etc. New passport returned well within estimated timeframe.
By Anonymized U.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
581 reviews
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Trusted worldwide, U.K.ABROAD is the leading provider of UK passport renewal, replacement, and first-time applications for citizens abroad.
U.K.ABROAD (ukabroad.net) has 581 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 539 reviews with 5 stars · Clear filters
Excellent communication, swift responses to any issues, consistently helpful regarding suitability of submitted photographs etc. New passport returned well within estimated timeframe.
By Anonymized U.
A thoroughly professional seamless service. Communication throughout the whole experience was fantastic.
By Stephen
Even though I live in Australia the communication with Robyn was quick with very clear instructions just a pleasure to communicate with a friendly happy person thank you Robyn
By Nigel R.
Very helpful staff who were both very quick and very efficient
By John D.
It was quick easy. Elyse was great to deal with she kept me up to date with everything.
By Claire W.
In the past I have always personally renewed my passport, so I had some concerns about handing over sensitive documents to an unknown third party. My doubts were short lived when I was allocated Teri as my consultant. Teri's customer service was excellent, particularly her communication. The process went smoothly and quickly. Special shout out to DHL (UK Abroad's contracted courier) for the care taken with my documents. Highly recommend UK Abroad's services. Thank you.
By Carol B.
Ukabroad got my passport sorted in 3 weeks to New Zealand. Great service. Thanks Carina for all your help, and quick responses. Highly recommend.
By Natalie
I usually only give four stars in reviews because there is always room for inprovement but, in this case I'm giving five. I was kept up to date at every stage of the transaction and my emails were answered within 24hours in all cases, the whole process was completed in 4 weeks. I would have no problem recommending UK abroad
By Peter G.