Uk TolunaReviews of uk.toluna.com

Just echoing same what others wrote - stay away and dont waste your time!!! Wish I read all that comments before I invested hours into doing surveys to then having my account suddenly locked because - showed issues (no explanation what issues). Obviously when I was close to redeem my points - go figure.

For the last few weeks, they have been sending me surveys but then coming up with the same message 'Would you believe it; we are currently out of surveys'! Is this their way of getting rid of me? Maybe I'm too old, but then why not say so? I'm 80. But other survey companies are honest enough to do this; round up your points hand them over and say goodbye and thanks, but not Toluna!

OK, so I joined this site several months ago and all was well until I had enough point to redeem around £100 in vouchers then I was mysteriously locked out with incorrect email/password message which, incidentally, was not true! I had to log this several times and kept getting an email saying 'resolved' when quite clearly it wasn't! In the end I wrote to them directly and they eventually came back with some guff about my account having been under review because of some inconsistencies with my survey responses (I have only ever answered honestly and thoughtfully but hey-ho!). They unlocked my account with a nonchalant remark of 'Everyone deserves a 2nd chance' - quite insulting to one's intelligence, quite frankly. So, on we go and I was able to redeem my points and resume taking surveys; however, I now have a different problem which again I have gone back and forth to them about but they will not resolve it! They keep inviting me to take surveys, sending me reminders to participate, etc., and I am able to log on, access and complete the daily polls, access the games but I am screened out of doing any surveys at all - I keep getting the message 'we are out of surveys at the moment' when quite clearly they are not as I can see them all sitting there! The response I have now from Toluna is that the problem is emanating from my end and that their software is indicating that I am on some kind of a black list and fraud may be suspected! Once again like I have done something wrong to bring about this situation! They seem to be suggesting that I could get my Internet connection to bypass this which may allow me to resume doing surveys - this sounds like a load of rubbish to me as I am not blocked from the site itself, just the surveys so how is one supposed to differentiate between the site and the survey aspect? I only ever do surveys from home using my secure Internet connection, have absolutely no problem accessing any other site and absolutely no problem with any other survey site to which I belong. Lastly, I am retired so have the time to complete surveys but Toluna also appear to cap the amount of surveys you can do in a day - 5 seems to be the average then you'll get the message 'Wow, you reached your maximum surveys for the day' so they are basically controlling how much you can earn in a day. Hitting your max surveys everyday also appears to spark suspicion that you are doing something dodgy, leading to them investigating your account. I really enjoyed doing the survey offerings on Toluna but it's a hassle trying to keep one's account active/unlocked even though you know you are doing everything by the book AND Toluna never take the blame but instead point the finger at you as the excuse for whatever has gone wrong. Frustrating beyond belief!

Absolute scam. Email and password not recognised. After several emails they tell me my account suspended. No explanation! Avoid completely,

IS this a scam? Accumulate '000 of points then 'we couldn’t process your recent gift redemption. After months of surveys accumulating measly 1-3000 pts per survey they dont pay out!!!!!!

Why is it you close down your site have been honest with the surveys now it seems a waste of time on my side you do not reply to any thingat all just blank cut of when survey is just about to end so no points it's wrong have about 100,000 of your points how do I collect them

It's a shame you can't score 0! I've been logged out of my account and now my email and password are incorrect! 5 emails sent to customer service, guess what? absolutely no reply. Clearly a scam - avoid like the plague, they will let you answer surveys and when you get enough points, close you down.

Read all the negative reviews under their other Trustpilot account, as well as these. TOLUNA ARE A SCAM COMPANY They let you spend hours/days filling out surveys, don’t mention any issues to you, but, when you come to claim your first reward, your account will be suspended without notification and they won’t send your vouchers. They consistently do this, using a poor excuse of how their fraud detection system has found some issues with your responses. ABSOLUTE RUBBISH - your fraud detection system is seriously flawed, Toluna! I gave thoughtful, honest responses to every survey and have asked several times for evidence of my supposedly fraudulent input. They cannot come up with anything, because there isn’t anything. They just don’t want to pay people. Swagbucks/Ipsos/Branded Surveys are much better. I wrote to a couple of Toluna’s clients to advise of their tactics snd am now going to a consumer champion. This company needs exposing.