UnitedHealthcareReviews of uhc.com

United Healthcare is such a joke when it comes to using its card in grocery stores etc. It never works and when I call, I cannot get information when/if amounts were loaded because the reps, in this case Mike, could not see it. My card does not work, so 4.00 was being deducted from it, as they wanted new fees for another new card- absurd. Also, the benefit for using a chiropractor has diminished to me paying cash! Honestly, this company is nothing, but a total joke! I asked who else I could talk with and I was told to go on-line-really? No one or chat is online either, so totally frustrated!

I am a patient who originally had United healthcare Insurance when I had my Labs drawn in Dothan, Alabama at Dothan Hypertension. Months later I was able to get another plan other than United Healthcare. Later on, I received the bill. I call LabCorp yesterday 01/15/2026. She was very patient and willing to help but advised me to call United healthcare to see if I could get my ID information and call back. I did get my ID and their address. By the time I called back, it was approximately 3:45 pm, so another lady took the call but I couldn't understand her language then someone else got on the phone, this lady was worse. She was loud, rude, over talking me while I was trying to explain my situation. She kept asking me for my insurance information which I have given several times, then she couldn't understand my situation or didn't want to understand. I asked if I could speak to the original lady I had earlier, she said I couldn't because she could help but she didn't. I was very upset and felt disrespected. I'm 65, and trying to talk while someone else is raising their voice isn't appreciated. So, I hung up the phone. So, Today, I called to try to explain, Some foreign man answered. I was able to give him my ID information, and immediately he said "disregard the letter, we will refile the insurance, It's no need for anything else, have a good day then hung up.

On Jan 1, 2026 I changed insurance companies & began using UHC. I regret it. The customer service is horrendous. I was double-charged on my initial premium. On each of my 1st 2 calls, I was told I would be reimbursed in 5-7 business day. After each period passed, it did not happen. It took a 3rd call to get reimbursed. Also, I made multiple calls to find out why a claim was rejected. Each time, the person would put me on hold while they "investigated". Then, either the connection would be lost or the person would never return, even after 20 minutes. I was with Moda Health which had fantastic customer service. I changed to get a slightly cheaper premium & regret it.

They're absolutely horrible. Trustpilot is asking me to leave the date of my experience for the last year since they've been my supplemental they have been horrible Absolutely horrible stay far away

Worst company to have insurance though, they deny legitimate claims without doing research in hopes you don't appeal their WRONG DECISION. At least snake oil salesman have some sort of personality other that that of a vulture. Bad bad people.

Absolute joke of an organization to deal with. Offshore customer service that you can't understand, lack of accountability and follow-through.

Worst company I've ever worked with. It took them 3 months to send my member ID, even just the electronic one. I had to call them and they said their team was busy and "forgot". By the time I got the actual member ID, I had already moved to a different state. I informed them of this, but they never canceled my plan and so I was billed for months while living in a different state. Had to call them for refunds and to amend my tax forms. Absolute nightmare.

I just got off the phone with a representative an advocate they call it from United healthcare from India could not understand a word he was saying for now and I will not talk to anybody unless they’re in this country. The US will not talk to anybody again from any other country.