Ugly DrinksReviews of uglydrinks.com

I bought drinks from the website, but did not receive them or get a refund!

I never got my last order

I never received my order, or a refund. And now it looks like the entire company shut down so...thanks for the feedback email, I guess

My last order was placed in the first days of January 2022. I never received my order. Your customer service responded to my first enquiry, saying they would look into the issue and follow up shortly. They never followed up. Your CS team never responded to any of my followup messages and emails as well. It has been four months since I placed the order and the issue has yet to be resolved. I finally asked for a refund. Again no reply. So I am extremely disappointed and have no faith in your fulfillment and customer service abilities. It’s a shame because I really like your seltzer, but this experience leaves me with no confidence in your online business practices, and I doubt I will ever be ordering from you again.

The product is great, the service is non existent. After receiving my last order in December, a few cans had some issues. After letting customer service know they were actually great and sent out an entire new shipment at no cost. Well, a few weeks go by and it appears the shipment was lost by their shipping co. Tracking showed “contact shipper”. Half a dozen calls and emails have gone unanswered since January. Very unfortunate but enough to make me go elsewhere.

US website has nothing listed for sale and UK website no longer exists at all. No social media activity for months. Have to assume Ugly Drinks has gone under. Shame.

Never received the order.

This is due to the 4 emails I have sent requesting you to fix your website