uBreakiFixReviews of ubreakifix.com

Horrible customer service! Dealt with 2 different employees with the same attitude. Had to take my phone back in because they could not handle a simple screen repair and then acted like they were doing me a favor fixing it the second time.Told me it would be ready by 2 the following day. Called them at 3 and at first he had no idea what order I was talking about and then told me he already had that done. When I got to the location I asked why they did not call me when my phone was fixed he said I don't know let me check, then proceeded to tell me it was fixed the night before and that is why. I incredulously asked so you do not contact customers that you fixed the night before and he said I did not do it so don't have an attitude with me. Wow customer service at its finest. Greenwood location NEVER AGAIN

Iphone 14 was damaged and sent in on 8/8/2024 for screen repair (pay $60 monthly for this via Verizon). On 8/16/2024 received e-mail saying Asurion has the iPhone 14 info repair. On 8/19/2024 Asurion can not tell me where the iPhone 14 is at-being repaired, lost, what ever. Asurion has an online chat-that can't help you. Look I have used Asurion in the past-this process is a hassle, not worth the expense (aggravation) of their repair. Best advice is avoid and look locally for a shop-their prices will be better and you can keep track of your phone.

I went into a store in Surprise, AZ to have my cellphone fixed. I was handed my phone to answer some questions on a website, then returned it to the guy working the store. My phone was unlocked but I didn't think anything about it until an hour later, after I had left the store, I had three fraudulent charges on my bank account!

Went to 7610 LYNDALE AVENUE S. SUITE 700 RICHFIELD, MN 55423 and had the cell phone charger replaced (was unable to plug in my charging cable). The repair seemed to work, but the phone charger was still grabbing when the charging cable was inserted. The ubreakitifix store rep said the phone still can charge. What type of response is that!!! 2 days later, the same problem reoccurred (was unable to plug in my charging cable). I went to the 3401 W Frye Rd #8, Chandler, AZ 85226 location to have it replaced. They said the charger in the phone is broken and was most likely not replaced, not covered under warranty and the ubreakitifix store I went to is independently owned and not a franchise. The rep didn't care at all about my concern and just "recited the company policy" like a programmed robot. This is totally unexpectable and ridiculous. I paid $120 for a repair that wasn't performed correctly, the same concern reoccurred 2 days later, which ubreakifix refused to stand up to correctly fix due to a faulty repair. I just askwd to fix my phone properly. Though ubreakifix customer service did an investigation with both locations, ubreakifix claimed moisture caused the phone charger and refused to repair. Moisture in 2 days??? I live in Phoenix; a dry desert climate!!! Totally unexpectable and ridiculous!!! I never go back to ubreakifix again!!!

This my first time and last time I drop off my ps4 on Saturday, July 27,2023 said can pick up on Friday August 2,2023 when called on Friday said tech not office be there today will Friday no one called when come pick up my ps4 it's now Saturday August 3,2023 still don't know when received my ps4

I use my 9th generation iPad professionally in my musical act. It had a slight undisplaced crack near the top of the screen from a fall, but otherwise worked perfectly. In my vanity, I decided to get the screen replaced. I checked out the cost of a screen replacement vs. buying a new 9th generation iPad; UbreakIfix (Del Mar, CA) quote was good, so I went for it. After 3 screen replacements – first the new screen didn’t respond to touch, then the home button failed to work – they said they couldn’t fix it any better. Home button still doesn’t work. Three trips to the store, and each time they told me that it worked perfectly. They didn’t charge me – but now I have had to pay $249 for a new one, and can no longer sell or trade in the old one, though Best Buy would have given me $82 in trade in with the crack. Do not go to these guys!

They are the worst. I arrive at the Union NJ AT&T store, they help me make an appointment to get my iPhone 14 glass and back fixed. At&t are requesting for a full replacement of the phone, but aurison refused. They make an appointment for one of their techs to come to my home. The tech cancels the appointment 30mins after arrival time, because he did not have the supplies. So I requested for a full replacement, because I requested I was told I had to pay $279. What is the point of having the insurance?

This is my original review followed by updates every two weeks for the Hermitage, TN store, and it will continue to be updated on Google maps as well as other review sites going forward. I recently had a highly disappointing experience with the the UbreakIfix Franchise store in Hermitage, which I feel compelled to share. Initially, I took my iPad Pro in for a charging port replacement. However, during the repair process, the screen was broken. When I returned to the store, I was informed that fixing the screen would cost an additional $549, and the charging port still had not been replaced. From my perspective, this situation reflects a lack of professionalism and accountability. I declined any further service and retrieved my iPad without any repairs completed. Given the circumstances, I am not confident in the store’s ability to perform the repairs correctly. I am now forced to take my iPad elsewhere and bear the cost of a screen repair for damage I did not cause. Updates Update: 7/13/24 Unfortunately, there is still no resolution. Earlier this week, I brought my iPad Pro to the UbreakiFix store in downtown Nashville because it seems that the Hermitage franchise is uninterested in serving our community responsibly. The Nashville store, which is not a franchise, intends to contact the Hermitage location to discuss covering some of the screen repair costs. Their words were, "They should cover some of the cost." I hope they step up as responsible business owners, but I will continue to update this review to ensure transparency. Update: 7/1/24 Regrettably, there is still no resolution. This review will continue to be updated every two weeks to provide a clear view of how this store appears to neglect its responsibilities to the community and its patrons. Update: 6/17/24 So far, the only response I have received is a standard, canned reply from the store, which does not address my concerns. They have my phone number yet the franchisee has not called to seek a resolution. This lack of genuine engagement seems indicative of their approach to customer service.