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I bought Plum trees and Grape vines, which were two separate orders. Two of Two plum trees are dead. One of two grape vines are dead. I made two separate "Plantsurance" Claims, one claim for the two plum trees and another claim for the grape vine. When I made the plum tree claim, they gave me credit for one tree, for $29.75. I replied back to let them know, the claim was for two plum trees. When I sent my pictures for the grape vine claim, they responded with "If each tree was 59.50 and you received 50% discount what you paid was provided in the credit. I'm not sure where the discrepancy is?". The person was talking about the plum tree claim in the grape vine claim but also, each tree was $29.75, after a discount, and both trees are totaled at $59.50. One grape vine is $22.72. So, they were certainly talking about the plum tree claim. Also, the "Plantsurance" is advertised as "Hassle Free". Clicking on the 1yr Plantsurance Policy, said "... you will receive a store credit for the value of the plants that did not survive transplanting...". Even if I bought the plants with a discount, I am not getting the "Value" of the plant in store credit. They give you the credit of what you paid for. This process has been a hassle, they are unwilling to work with the customer, and it appears their "Plantsurance" policy is a scam, to a degree. I just want my plants replaced, which would cost $34.75 for one plum tree. I paid full price for the grape vines, because the page reloaded and the coupon did not process. I tried to immediately cancel the order, through their "My Account" section, and clicked "Change quantities / cancel orders". I could not cancel the order, because it was already "shipped". This happened moments after making the order, which makes the "Change quantities / cancel orders" link, a fake or unusable link to change your order. Do not do business with Ty Ty Nursery, you can get some of these plants from Tractor Supply for cheaper and without paying shipping.
By Elias P.
Response from Ty Ty Nursery· Jul 21, 2026
We sincerely apologize for the confusion and frustration surrounding both claims. After reviewing the correspondence, the credit issued for the two plum trees reflected the amount paid after the 50% promotion. This promotion effectively reduced the total cost of the two trees to $29.75. Regarding the grapevine order, the promotion did not apply because that order did not meet the required $100 minimum. We understand that the explanations provided were unclear, and a member of our team will reach out to you directly to review the claims and work toward making this right.