Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
522 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Watch and wager on US and international racing
TVG (tvg.com) has 522 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 156 reviews with 1 star · Clear filters
I tried to unsubscribe from emails never happened
By customer
Response from TVG· May 14, 2022
Hi John, We just attempted to reach you by phone but did not get an answer. I do see that you were subscribed to all emails and I have unsubscribed you. If in the future you would like assistance with your account please don't hesitate to reach out by email at [email protected], or by chat on our help page at support.tvg.com. Thank you, TVG
You changed my $200...first win bet money back a $2.00...loosing bet later in the night ...not good..I'm done with you guys
By customer
Response from TVG· May 14, 2022
Hi Michael, I see you spoke with Jimmy last night about the confusion here and that he's offered a 2nd chance on the promo. Please reach out to our customer service team once your next win wager settles and we'll be happy to refund you the difference if it loses. You can reach us by email at [email protected], or chat on our help page at support.tvg.com. Thank you, TVG
If you value your time do not use this app or service. Hands down some of the worst customer service ever. I only wish I could give them negative stars. And they are good at posting these nonsense replies. They create a ‘security risk’ and then refuse to unlock your account until documents are provided. For the record, the documents were attached to an email on Derby Day and 3 days later they claim they can’t see the pictures attached to an email? So I resent 4 different times and have yet to get a response. I have requested a call back, to speak to a supervisor, and simply to have my account closed and my funds returned to me. All with no response. But you seem to have plenty of people to comment on a review - save it and actually fix your problems. People trust me - USE TWIN SPIRES!
By Paula
Response from TVG· May 13, 2022
Hi Paula, Do to a security concern, as well as a violation of our policies, your account is locked for your protection. I see you have spoken with customer service about what documents are required to unlock it. As a reminder, you can email them, or any other questions you have, to [email protected]. You can also reach us by chat at support.tvg.com. Thank you, TVG
They charge you for depositing money on this site, why even play on this site when every other betting site let's you deposit for free and can withdrawal money to paypal instead of waiting weeks for a check.(reply to below) Already talked to a customer service agent, also have the worst customer service I have ever had to deal with, I warn everyone to stay far away from this company
By Daniel F.
Response from TVG· May 14, 2022
Hi Daniel, While we do charge for some deposit methods, there are multiple options that do not have a deposit fee. You can find details for all deposit options, as well as chat with customer service representatives who will be happy to answer any questions, at the link below. I apologize for any confusion. https://support.tvg.com/s/articles/Deposit-Options Thank you, TVG
Huge fail on Derby Day. I’m now just throwing bets out, not caring if I win or lose, then will close my account. What makes it worse is that you know you failed on derby day and sent out no apology email or special promotion
By Paul B.
I started playing and stopped to do something else. Now I can't get into my account and I can't access my money!
By FRANCINE H.
Response from TVG· May 5, 2022
Hi Francine, I see that your account was locked for your security do to a valid issue, and that a customer service representative has reached out and explained what is needed to reactivate the account. We take your security very seriously at TVG, but I do apologize for any inconvenience this has caused. If you have any further questions please let us know. You can reach us by chat at support.tvg.com or by email at [email protected]. Thank you, TVG Support
No one has answered by concern!
By customer
Response from TVG· May 1, 2022
Hello Customer, Our customer service team has reached out to you and left a voicemail and a follow up email seeing how we can help. We are unsure exactly what your concern was by this review, but want to do everything we can to assist you with our services. Check your Email and get in touch if you still have questions or contact support using the green button on our support page at the URL below. We'd love to hear from you! https://support.tvg.com/s/
I opened an account with $500 it was locked within an hour and over a week later I still cannot access my money. The response received from customer service was “they are very busy and will review your information when they can”. They stole $500 from me BEWARE!! There is no understanding I still cannot access my account!
By Amy
Response from TVG· Apr 17, 2022
Hi Amy, Regarding your comments here, our Customer Service department has reached out to you to see if there was some misunderstanding about any activity on your account, and the previous contact we've had. I would recommend checking your email, and any voicemails for further contact details. We hope we can get in contact to help foster a clearer understanding on your claims here.
