Turner's OutdoorsmanReviews of turners.com

Beware of warranty work on your weapons, they make money on shipping (which manufactur provides free label ) plus the DOJ back ground check

I went to get a purchase a 9mm and the guy at the counter was was condescending, rude, and very unprofessional to say the lest. I have no idea why they let people like that work there. Stay far away from the orange location.

I needed to buy some nightcrawlers to go fishing for local trout and also was looking forward to treat myself to some new equipment. I went to the Turner's in Signal Hill and very disappointed when every container of live nightcrawlers were moldy and melted looking. The fishing clerk was talking with Another worker...might have been the manager. He saw that I was looking at each carton of rotten worms and then told me that they were all like that. The manager guy said...I thought they just delivered some....and the other clerk said...no, they just serviced the frozen bait. So it seems that the fishing clerk knew about the rotten bait....but didnt bother to remove it and let the boss know to order more. What a joke! If I didnt check the bait first and just buy it...I would have gotten burned and screwed at the lake. Poor service and incompetent employees = no business. Oh....they advertise and want people to become a preferred Customer to get the better price on items...but cant manage to do simple tasks to run a business.

Makes no sense I have to wait 2 to 4 hours to make a 2 minute ammo purchase. There should be a designated turners employee for ammo purchases only or have a policy where when a employee is done with a fire arm purchase or pick up and is free, ask if there is any ammo only purchases.

Tulare Turners outdoorsman ,, rude as hell ,, my first time there, and my last .. and passing my experience on to others ,, take your Calif rude and shove it.

Paid $15 on a $35 product. Website said 4 day shipping. After 4 days it still had not shipped so I called customer service to ask for a refund on the shipping charge at least and was given the runaround. I wouldn't have ordered if this was the case. Product won't be here for another 10 days. Never ordering again. What a joke.

I recently tried to purchase 2 firearms from Turner's and ended up having to walk away from the purchase, even losing $400 out of principle because I decided not to buy here after my experiences and what they chose to keep. I went to this location 3 times, the first 2 times I witnessed unhappy and frustrated gun buying customers and should have walked away, but I really wanted the guns. The first time was to make the purchase and process paperwork. The fella who helped must have had someone poop in his cereal that day cause he was not feeling his work or life in general that day. I will fully admit I made a mistake not knowing what day my cleared pickup day was for my first gun. I am an older father of two to young children and have young adults in college. I own and run 2 businesses and employ 15 people. It's my responsibility to assist all of them to the best of my abilities and to teach them customer service and what it means to our businesses. Turner's management has done the opposite. They had a choice to make 1 phone call, and it would be good or bad, and they chose the latter. Instead of taking 30- seconds to make a call reminding a busy customer or like myself, a mistaken customer that the purchase is available for pickup they choose to to make one call for 30-seconds to tell me everything I did wrong and it to late that I must pay again and start over. Fine, I except what I did wrong. Either way, you had one 30-second phone to make you choose for it to be the bad customer service version. I will keep my gun purchases with small gunshops that need and want to help their customers.

On 11/26/22 I went to the Turner store on Mohawk Drive in Bakersfield, and paid in full for a Kimber pistol that was on sale. A couple of days into the ten day waiting period, I received an unsigned form letter dated 12/1/22 from the DOJ stating that they were delaying the sale for thirty days while they investigate my identity and the possibility that the gun was stolen. The DOJ has done this on every gun I have purchased in the last two years and this makes three times, and my fingerprints were livescanned over a decade ago. The FFL I used on the previous two DOJ delays simply handed me my gun at expiration of the delay, since nothing was found as usual. Anyway, I received a phone call from Turner's on 12/26/22 wherein they stated the DOJ hold had expired without incident, but Turner's was choosing to cancel the sale anyway. They said they would be refunding my money LESS the $44.70 DROS fee ( $7.00 of which is Turner's own "service charge"). I protested that since it was Turner who was cancelling the sale, they should be the one who eats the DROS fee, but they stood firm. All they had left to do was hand me the gun that I arguably owned at that point, but they opted to cancel. So, I went to their store on 12/26/22 and returned two mags that I had previously bought for the gun I was now not getting. While I was there, I asked for the refund on the gun. They refused, stating that refund amounts over $500. had to be mailed to my address by corporate. They didn't say when that refund would come. So, now Turner has had the use of over $1,300. of my money for more than a month, and counting, and still intends to rip me off for the DROS fee they rendered useless. When I buy a gun from a customer friendly FFL, I will have to pay the DROS fees again. The DOJ is violating people's rights and Turner is helping them do it.