Great customer service
Great customer service
By Ali R.
Response from Turcamart· Sep 15, 2025
Thank you for your feedback and for being one of our valued repeat customers. We sincerely apologize for the delay you experienced with part of your order. While one package reached you promptly, the second package was held at U.S. Customs for tax assessment for about a week. All required documents were submitted correctly, and customs duties were charged directly to us, but the package was still held. During this time, we stayed in close contact with FedEx to help resolve the situation as quickly as possible. We’re glad to hear that the package has now been delivered and that your full order is with you. We completely understand how frustrating the delay must have been, and we truly appreciate your patience throughout this process. Your satisfaction is very important to us, and we are committed to ensuring smoother deliveries in the future. Thank you again for your continued trust and support.