Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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247 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TUMI is listed under Accessories.
TUMI (tumi.com) has 247 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 48 reviews with 5 stars · Clear filters
The TUMI store in downtown Chicago on Michigan Ave was amazing! Thomas & Maria were a wonderful help. They were able to repair my bag right there IN store. And gave me a beautiful monogram for the suitcase. They were so kind & helpful!
By Margaret M.
I had a sticky problem with my Tumi hand luggage during my trip to New York in July earlier this year. I had tried to resolve the problem with the handles of my case in my London base without much luck. So i paid the Tumi shop at 10 Columbus Circle in NY a visit. I was attended to in almost courteous and professional way by the store manager,William Sullivan. He solved the problem in an instant,as if it was never really a problem in the first place. This guy was an absolute expert in Tumi merchandise. He knew all his products backwards.Friendly and decent and full of candour William clearly loves his job and is a customer pleaser. I shall be buying more Tumi stuff from him on my next visit to NY for sure.
By OLU O.
I just have had my flight back repaired at Tumi Service Gmbh. I’m impressed over how fast it went and the shipping was paid by Tumi. They changed wheels, handle, and rim board - I expected to be charged for it but they did it free off charge, even though it all was do to wear 🤩 Thank you Tumi!
By Peter F V.
Tumi’s after sales service is excellent, I had an issue with my Tumi wallet, I sent it back for repairs and they their up most to resolve my issue! Thanks to Oliver and Andrea in aftersales for all your prompt responses and assistance, I couldn’t fault your service well done.
By Consumer
love the design and the quality of the products ! would recommend
By Marco S.
Fantastic service from Raji! I recently purchased some aluminium cases, virtually! Raji, was really helpful and patient with me. She took multiple pictures of the cases, FaceTimed me to show me them in more detail. I had so many questions and she answered them promptly. The cases arrived well packed. I am so delighted with my purchase, I would recommend the TUMI cases. I can’t wait to use them for my travels for the end of the year (I hope). Thank you Raji, you went above and beyond and provided the best service I’ve ever received!
By KC
i have suitcase of tumi and i love traveling with it, its very comfortable and well made
By Gilles J.
Favorite forever, never goes out of style, worth every cent
By Peter K.
