Deceptive marketing
When I contacted their customer support team about a 35% off offer that wasn’t working, it took three days of back and fourth emails before they refused to honor the discount.
By Jake R.
Response from Tuft + Paw· Jun 23, 2026
Hi Jake, Thank you for sharing your feedback. We’re sorry to hear that your experience with this promotion was frustrating and that resolving the issue took longer than expected. We understand how disappointing it can be when an offer doesn’t work as anticipated, particularly after spending time trying to find a resolution. We’ve continued to make improvements to our customer experience and appreciate you taking the time to share your perspective. Best, Tuft + Paw