Transportation Safety ApparelReviews of tsasafety.com

I have been waiting on a refund. Have not received as of today. Have been waiting since January!!!!!

Terrible. Clicked on link for black hats and order came through as camo hats! Needed hats by a deadline and now it’s not met. Very disappointed and then was told the exchange process would take a week and a half?! No good customer service anymore anywhere!

I ordered a rain jacket from Transportation Safety Apparel. It arrived quickly, but was the wrong size - I ordered a small, and they sent an extra small. It did not fit. I sent an email to their customer service center. Got no response for five days (to be fair, some of that time was over a holiday weekend, but there was still ample time to reply). I emailed them again. Even though the website says call or email customer service for returns, the only reply I got to my second email was a brusque, one-line response: "Call 866-304-7189 to process your request." So I called them. I got a voicemail message that said it was either outside of business hours (it wasn't) or all their representatives were busy helping other customers, but that if I left a message with my contact information, a customer service representative would get back to me. I left a message with my name, number, and the fact that I needed to return the jacket because they sent me the wrong size. Twenty-four hours later, they still hadn't gotten back to me. I called them again, also during business hours, and got the same automated message. I left another message with my name and contact information. They did not return my call. The next day, I called a third time and got the same message. Again, I left my contact information and a description of the problem. Still no reply. It has been a week and a half since I sent my first email. After two emails and three phone calls, I still have not heard back from them about how I can return this item. Very frustrating experience, especially since it was all due to a mistake on their end to begin with. Would not order from them again.

I paid for 2 day service.still haven't gotten my merchandise. It's been over a week.

I ordered four items. I received a notice one item was on backorder until the second week of May. OK. I then received notice that one order shipped. Haven't seen it. OK maybe on its way. Haven't heard anything on the other two items. Basically, terrible service. Ordered all a week ago.

We ordered 5 sleeveless hi vis work t-shirts for my husband he wore one for 4 hours and the hi vis stickers peeled off. Not to mention rubbed his arms raw because they are so rough. I've emailed twice and called about a refund and no-one will answer calls or emails. Very unhappy.

Lack of response. I ordered a jacket personalized on front and back. It was charged to my credit card. received the jacket personalized on back only, not on front. Have emailed the company multiple times with no resolution.

It's been over a month and I have not received safety jacket and emails have stopped.