Quick refund
Quick refund, so polite, thanks Europe!
By Sinistar
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
243 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PureStream is the only cat fountain that never refilters old water. No recirculated saliva. No slimy buildup. Just clean, fresh water every time your cat drinks.
PureStream (trypurestream.com) has 243 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 126 reviews with 5 stars · Clear filters
Quick refund, so polite, thanks Europe!
By Sinistar
I appreciate the support and guidance with installing the Pure Stream and acclimating my cats. All 3 have been readily drinking from it. I have one who loved the previous fountain and he seems completely comfortable with this new idea.
By karen
Had an issue with the machine, it was a fault and they sent me another one immediately without complicating the process. Answered really quickly too. Great service and great machines
By שניר ה.
It took a few cycles for the discharge valve to fully seat and seal but once it is working well it is great
By Joseph D.
Shipment took a little longer because of the high demand, but my products arrived in a reasonable time and in good condition! When installing I had one problem not getting the red light to go off, but the problem was answered in the manual. Thankful they thought of everything!
By Mk
I love how easy it is to use and convenient and just all around easier to use. It didn't take long to be delivered besides it being expensive but I would do it again in heartbeat cause it's worth the money and every cat parent I hear I try my best to show and tell them about this fountain it's worth the price
By Nita
The first one I purchased didn’t work correctly. They replaced it and gave me a discount and all is well. So far so good. It’s nice to have a clean water for my cats.
By Carolyn
The water fountain is amazing, and I am hopeful that our cat will begin drinking from it in a few days. It is so nice to have to navigate using filters. I had some questions and emailed the company. Their customer service team was outstanding. They were responsive and thorough in their answers. I am so impressed and will recommend them to anyone!
By Joanie