Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
OtterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Francis was great!! Went over all the set up process and made this more than easy, and extremely patience answering all questions and concerns.
By Jacob S.
Response from Otter· Mar 3, 2026
Hi Jacob, Thank you so much for your kind words! We’re thrilled to hear that Francis made the setup process smooth and easy for you. We’ll be sure to pass along your feedback to him. -Alex
Friendly experience
By Lilly
Response from Otter· Mar 3, 2026
Hi Lilly, Thank you for your feedback! We’re delighted to hear that you had a friendly experience with our team. Looking forward to growing your business together, thanks! -Alex
Very very good
By Pizzania H.
Response from Otter· Mar 3, 2026
Hi, Thank you for your wonderful review! We truly appreciate you taking the time to share your experience. It means a lot to know you had such a positive experience with us. -Alex
very helpful on boarding process
By James L.
Response from Otter· Mar 3, 2026
Hi James, Thank you for your kind feedback! We’re so pleased to hear that you found the onboarding process helpful. If you ever need any further support, we’re always here to help. -Alex
Jazy Barquin was quick and efficient in his responses. The issue was handled with easy. Thank you
By Brent M.
Response from Otter· Mar 2, 2026
Hi Brent, Thank you for your feedback! We’re glad to hear that Jazy was able to assist you quickly and efficiently. It’s great to know the issue was handled smoothly, and we appreciate you taking the time to share your experience. -Alex
Lev was Awesone
By Josh R.
Response from Otter· Mar 2, 2026
Hi Josh, Thank you so much for your kind words! We're thrilled to hear that Lev was awesome. We’ll be sure to pass along your feedback! -Alex
Peter was helpful so far with the onboarding .
By Ardian P.
Response from Otter· Mar 2, 2026
Hi Ardian, Thank you for sharing your experience! We're glad to hear Peter has been helpful during your onboarding process so far. Please don’t hesitate to reach out if you need anything along the way. -Alex
I was experiencing a major integration issue because of a prior integrator. Geraldine was able to pinpoint the problem and fix it very quickly. She is a true asset to the Otter family. Geraldine listened to what I was explaining and was very understanding of my concerns and needs! Because of Geraldine, I am able to take orders once again!!
By Angela
Response from Otter· Mar 2, 2026
Hi Angela, Thank you so much for your kind words! We’re thrilled to hear that Geraldine was able to quickly resolve your integration issue and provide the support you needed. We’re glad her expertise made it possible for you to take orders again. Your feedback means a lot, and we’re always here to help whenever you need us! -Alex
