Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
OtterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 486 reviews with 5 stars · Clear filters
I was having so many daily problems and a super dedicated professional managed to solve them, thank you Nikko for the support
By Yuri G.
Response from Otter· Feb 12, 2024
I'm so glad to hear Nikko was able to resolve your issue Yuri! Thanks for letting us know, I'll be sure to give him a shoutout. - Alex
Leverex Badong was amazing. Thank you for your help. He was patient and was able to take his time to figure out how to get my tablet up and going. Been with Otter a handful of years and have seen them grow. Customer service has always been helpfu.
By Berenice
Response from Otter· Feb 15, 2024
Hey Berenice! So glad to hear that Leverex was able provide you with a good support experience. Looking forward to continued growth alongside your restaurant. - Alex
Vina Popanes thank you for your help!! Stores got disconnected on otter and you were able to get them back running not just one but a few
By David
Response from Otter· Feb 15, 2024
Hey David! So glad to hear Vina was able to get your storefronts back up and running. Have a great day. Thanks. - Alex
was able to decode my query and provided point information which was really helpful
By Irshad
Response from Otter· Feb 6, 2024
Hi Irshad! So glad to hear it. Looking forward to growing alongside your business. Thanks. - Alex
The accuracy, patience, and knowledge of Micah Macabulos made resolving our issue a breeze. Thanks again so much, these extra orders were receiving make a big difference
By LA
Response from Otter· Feb 15, 2024
Hi LA, So glad to hear Micah was able to resolve your issue. Will be sure to give her a shoutout! Thank you. - Alex
Vina gave me excellent customer service
By Alessandro T.
Response from Otter· Feb 2, 2024
Hey there Alessandro! Thanks for letting us know. Vina is great, will give her a shoutout. - Alex
While it took two weeks to resolve my issue, Vivien Illustracion was absolutely amazing in getting my issue resolved today!
By Anood
Response from Otter· Feb 2, 2024
Hi Anood! Super glad to hear that Vivien was able to resolve your issue quickly. Thanks for letting us know. - Alex
Mark was great and patient understood my concerns and was able to assist resolving the issue.
By Maria
Response from Otter· Feb 2, 2024
Hi Maria! Thanks for the kind words about Mark – he is great and I'll be sure to give him a shoutout. Thanks. - Alex
