Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
OtterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 486 reviews with 5 stars · Clear filters
He deserves more than 5 stars! Thank you Donnie you’re the best!!!
By Jorge V.
Response from Otter· May 12, 2025
Hey Jorge, We appreciate your review! Donnie truly goes above and beyond. We’ll definitely give him a shout-out! Looking forward to growing your business together. Thanks! -Alex
Peter did an outstanding work in onboarding, helped me understand how the system works and everything!
By Johns T.
Response from Otter· May 7, 2025
Hi John! We appreciate your review! We're thrilled to know that Peter was able to give you an awesome onboarding experience. Looking forward to growing your business together. Thanks! -Alex
Antonio was very friendly & awesome..!! We had a printer issue & he fixed it minutes..!! Thanks a lot Antonio 😊
By Apriyane H.
Response from Otter· Apr 30, 2025
Hi! We appreciate your review! We're thrilled to know that Antonio was able to resolve your printer issues. We'll definitely give him a shout-out! -Alex
Great customer support…Celine joy mandigma has patiently waited through out my payment device integration process which involved multiple software updates before it goes up and running.
By varaprasad
Response from Otter· Apr 24, 2025
Hi! We appreciate your review and are glad to hear that Celine provided you with an awesome customer service experience. We'll definitely give her a shout-out! Looking forward to growing your business together. Thanks! - Alex
Sunny made our experience with otter great! He was quick to respond to our concern helped us gain insight on tools to enhance customer service. The whole otter team has been helpful as well!
By khwaja S.
Response from Otter· Apr 23, 2025
Hi! Thank you so much for your review! We're thrilled to know that Sunny and the team were able to provide you with an awesome experience. Looking forward to growing your business together. Thanks! - Alex
if you are looking for someone who is knowledgeable, patient, and helpful, Nikko Diaz is the perfect person to go to. Thank You for all your support!!!
By diprimapizza S.
Response from Otter· Apr 11, 2025
Hi there, Thank you so much for your kind words! We're so glad to hear that Nikko was able to support you with knowledge, patience, and helpfulness. We'll be sure to pass along your appreciation to him! Looking forward to growing your business together. Thanks! -Alex
Azrael Was wonderful to work with over the phone. He was thorough and communicated throughout the process. He got our printer working with our Otter order manager quickly provided me with the information to resolve the issue if it happens again. Great experience. Thank you. David - Puddletown Bagels
By David
Response from Otter· Apr 7, 2025
Hi David, Thank you so much for your review! We're thrilled to know that Azrael was able to resolve your issue and provide you with a great customer support experience! Looking forward to growing your business together. Thanks! -Alex
Mark Lendly Mitra provided with the best chat support I've had in YEARS. One issue solved after another one in minutes. Including integration. Fantastic!
By Gus R.
Response from Otter· Apr 7, 2025
Hi Gus! We appreciate your review! We're happy that Mark Lendly addressed and resolved your issues and provided you with a great chat support experience. We'll give him a shout out! Looking forward to growing your business together. Thanks! -Alex
