Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
OtterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 21 reviews with 4 stars · Clear filters
We've been working Otter since early 2020 - Kimmy, Jonah, and Rodrigo have a been great partners and do whatever it takes to get things done.
By Matthew K.
Response from Otter· Jun 14, 2023
Hey there Matthew! So glad to hear that you've been having a good experience with Otter alongside Kimmy, Jonah and Rodrigo! They're an awesome bunch! Super excited to continue growing alongside your business. Thanks again. - Alex
Overall good only 1 thing had happened is disconnected with the printer maybe the printer otter provided the cheap printer
By thatchakorn Y.
Response from Otter· May 26, 2023
Hi Thatchakorn! Hope you're having a great Friday. Thanks so much for the feedback. We'd love to send out a new printer or talk you through some troubleshooting steps to fix the one you currently have. Give us a call at +1 (704) 396-8837 and we'll be more than happy to help. Thanks again. - Alex
My team has been using Otter for over a year at 3 locations. We were there in the beginning when things were rough. Over the past several months our experience has been more positive. They have provided a single point of contact account rep and additional tools for addressing common needs. The expansion of the app & platform itself is very encouraging. I like the tools they have developed such as an insights dashboard that gives us more comprehensive sales reporting. I’m glad to see the investment they’ve made over the last 6 months or so and look forward to continuing to explore their services.
By David M.
Response from Otter· May 4, 2023
Hey there David! Thank you so much for the honest, thoughtful feedback. Super excited to hear that some of the changes we've been making over here have made your experience better over the past few months. We're just getting started and will continue to evolve and improve so we can better serve our restaurant partners like you! Thanks again. - Alex
It was slow going with Otter when we started and through Covid, but now things are much better because of our new account manager Quinn. She really knows what she’s doing and helps troubleshoot the issue right away instead of resorting to “let me find out and never get back to you”. Issues I had been having for 6-8 months were resolved within 3 weeks from having her assigned to our account. I also recommend the manual menu updates tool. Now that I can manage myself most of my frustration is gone.
By Project D.
Response from Otter· May 2, 2023
Hey there! Hope you're having a great day. So glad to hear that you've been having a good experience on Otter alongside your Account Manager Quinn. Sorry to hear that your initial experience was a bit slow, but excited that between Quinn's help and the Menu Management solution, you've been getting the most out of Otter! Thanks again for the thoughtful feedback. - Alex
maybe our business was in luck, but well all the process were nice, with some delays but it was ok
By Clay C.
Response from Otter· Apr 27, 2023
Hi there Clay! We are so happy to hear you've had a good experience with Otter so far. Moving forward, know that you can always contact us if you need support via the Support bubble on your Otter tablet or at +1 (704) 396-8837. Very excited to continue partnering with your restaurant! - Alex
