Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
OtterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Hi there the help was perfect thank you so much ☺️
By Juan G.
Response from Otter· Dec 23, 2025
Hi Juan, Thank you so much for your kind words! We’re happy to hear everything went perfectly and that you had a great experience. Looking forward to growing your business together, thanks! -Alex
She was so helpful and answer all my questions i needed to know she was so friendly
By Colleen M.
Response from Otter· Dec 22, 2025
Hi Colleen, Thank you so much for your kind words! We’re delighted to hear that you find our team member helpful, friendly, and able to answer all your questions. Your feedback means a lot to us, and we’ll be sure to pass it along to her. Looking forward to growing your business together, thanks! -Alex
Fancis was super nice, super friendly! He was making sure I’m understanding everything! Thank you!
By Denis D.
Response from Otter· Dec 19, 2025
Hi Denis, Thank you so much for the kind feedback! We’re delighted to hear that Francis was super nice and friendly, and that he took the time to make sure everything was clear. We’ll be sure to pass along your words to him. -Alex
peter was helpful.
By Urban T.
Response from Otter· Dec 19, 2025
Hi there, Thank you for the review! We’re glad to hear that Peter was able to help. We’ll be sure to pass along your kind words to him. -Alex
Both Sunny and Francis were very helpfull
By Arun S.
Response from Otter· Dec 19, 2025
Hi Arun, Thank you for the kind review! We’re glad to hear that Sunny and Francis were so helpful. We’ll be sure to pass along your feedback to them. Looking forward to growing your business together, thanks! -Alex
Peter, was very helpful and insightful. Was fully integrated within 5 minutes.
By Abishek S.
Response from Otter· Dec 19, 2025
Hi Abishek, Thank you for your feedback. We’re pleased to hear that Peter was helpful and insightful, and that the integration process was completed so quickly. We appreciate you taking the time to share your experience. Looking forward to growing your business together, thanks! -Alex
He spoke clearly and effectively communicated their needs
By MOONKYOU L.
Response from Otter· Dec 19, 2025
Hi, Thank you for the kind review! We’re pleased to hear that everything was communicated clearly and that your needs were well understood. We really appreciate your support. -Alex
It's a great pleasure to talk with Macky. She made the onboarding process very easy for me since I'm not very good at online processes and Macky made it easy for me. And I am very happy about that!
By Immie S.
Response from Otter· Dec 19, 2025
Hi Immie, Thank you so much for the wonderful review! We're delighted to hear that Macky made the onboarding process very easy for you and that you were happy with the services she provided. We'll be sure to shout her out! -Alex
