OtterReviews of tryotter.com

Food was absolutely disgusting not cooked

Took us three months to get anywhere, I had bought a Tablet and printer already paid three months already and yet my service wasn't even working except I have been told numerous times that it is. Which confused me because it clearly wasn't. Just before Christmas our Justeat integration should've been done, and I was assured that it was by two "specialist". Then a third who confirmed that it wasn't done, and the team that did JE was off till new years. and now its "working", except we've been connected to the wrong restaurant. We have the same name, we operate in the county, but our just eat pages are very different. I've raised this case with them and which in numerous email I have been told to contact Justeat directly to change the address. Which left me flabbergasted. I am certain the whole support team share a single brain cell which tells them to blame it on others. I tried to tell them that it is not ours, and have contacted Justeat themselves who have said that the orders coming through are not ours but for another store. I even provided screenshots, and emails from Justeat who literally word for word said this is the wrong store. Nope apparently not, just need an address change apparently says the "specialist" They proceed to send me picture of the incorrect store an URL. Which I said was not ours, and provide my screenshots and URL. You would never guess their reply. Avoid this company at all cost unless you want to sit here like me and write this review. Unfortunately no other company that I know offer this service at a low cost but at least I know why its low cost. Especially when you have support team who have no bloody clue what day it is, let along what they are suppose to do. AVOID AVOID AVOID UPDATE 12/03/2025 . I get a call from them and they blamed justeat for it quote - "Upon investigation, we found that it was caused by a mistake on JustEat's side, where both stores were linked to the same Otter integration ID" like what? I spoke to Justeat about this and they have no clue what I was on about and said it isn't their problem. Which I agree. and then finally I get the email saying its working now as they for some reason finally decided to reset everything. Which frankly I don't understand why they didn't do that in the first place. Anyways, I go in an upload my menu, and there is an error message. I thought no worries, this should be fine. Oh no I was wrong. Back to support and they can't figure about why my menu isn't publishing. I send them the login, and then I find out that the support is trying to login on the WRONG just eat site. So I have paid every month since October 2024, and I have not received an order that belongs to my store. A bit of scam at this point.

very bad service. charge me 11 month with out any service provided. request them for call back thousand time, even mention the time i am available. they call in different time. called just once and missed it they did not even call back, there is no phone number even that we can call them back. asked them to cancel service from chat, send them email still they are charging. Increase their service fee with out any notification. do not use this service. they are scammer.

One of the meals was bad so we returned it and asked for our money back, for that one. The owner promised but reneged. They don't have any integrity. That's my last time with Otter.

The service experience has been highly disappointing. After causing major disruptions to our menu system, they were unable to resolve the technical issues despite continued attempts. Moreover, their communication became non-existent while still charging for the service. As a result, I have terminated our subscription.

If you want to use this company for simple third party integration it's actually pretty straightforward and good. I have one restaurant that does. For a new restaurant I tried using their kiosk and POS system it has been an absolute complete nightmare. I'm 3 months in and I still don't have the system the way that I need it. I've been promised a whole lot of things and none of it is able to be delivered. They said yes to everything but ability was not even there. Loyalty program is not part of the kiosk system. They said they would transfer loyalty data from my one system to the next with a CSV file that did not happen 3 months later. They sent me a customer service rep who can do absolutely nothing but send messages for me. I have to wait weeks for simple changes in the system like allowing me to take cash on the kiosk, when it's simply a push of a button. Discounts between the POS and the kiosk are completely different. Kiosk discounts are watered-down version inability. Their AI generated marketing is useless. I'll start to have good results and within that day or two it'll stop it and switch it to a different one with no results. I could honestly go on forever. Three months in and I am just irritated. If I hadn't bought the hardware outright I would have switched.

AVOID AVOID AVOID Otter is a scam, once you sign up good luck getting your menu up and working Sadly, we fall for this scam and we can not get out of it. We’ve been waiting for the menu integration for 3 weeks and counting but still not updated and now they have stopped replying to our emails and refuse a refund. 3 weeks and the whole kitchen is down because they can not figure out the integration. KDS stopped working, printers etc Avoided the scammers

Don't trust this company!! I tried signing up but never went through since another company gave me a better offer and explained to me how otter works with third party delivery's. Not one order came through there system and I noticed charges were being made through my bank account from otter. Long story short It took 3 weeks until finally somone emailed me back about this issue. I was charged for 4 months $149. They said sorry can't do anything about it but will terminate your application. Remember I never sign up to anything, yea I was thinking about it and even spoke to some one from otter but my business was never in theory system. I DO NOT RECOMMEND OTTER, please go check out deliverect. They integrate all delivery apps in one POS system.