Good
Good. Very good
By Ding W.
Response from Otter· Jan 23, 2026
Hi Ding, Thank you so much for the review! We're happy to know that you find our services good. Looking forward to growing your business together, thanks! -Alex
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Good. Very good
By Ding W.
Response from Otter· Jan 23, 2026
Hi Ding, Thank you so much for the review! We're happy to know that you find our services good. Looking forward to growing your business together, thanks! -Alex
Peter was very helpful in setting up the account and explaining all what otter has to offer and answered every question I had about the service and helping to simplify my business
By Nora D.
Response from Otter· Jan 22, 2026
Hi Nora, Thank you for the kind words. We’re glad to hear Peter was helpful in setting up your account and took the time to walk you through everything we have to offer. Making things clear and simple for your business is exactly what we aim for, and we're looking forward to growing your business together. Thanks! -Alex
Peter Gabriel was a pleaure to work with!
By Luca Di P.
Response from Otter· Jan 22, 2026
Hi Luca, Thank you so much for your kind words! We’re thrilled to hear that working with Peter Gabriel was a pleasure. We’ll be sure to pass along your feedback to him! - Alex
Very helpful and patient.
By nkbfood C.
Response from Otter· Jan 22, 2026
Hi there, Thank you so much for your kind words! We’re really glad to hear that you found our team helpful and patient. Providing clear support and a great experience is always our goal. Looking forward to growing your business together, thanks! -Alex
Lavarex did a great job. Fast and easy.
By John P.
Response from Otter· Jan 21, 2026
Hi John, Thank you so much for the review! We're thrilled to hear that Lavarex did a great job in assisting you and that you find our services fast and easy. Looking forward to growing your business together, thanks! -Alex
He is the best of the best customer service I talked to
By Ezzeldin A.
Response from Otter· Jan 20, 2026
Hi Ezzeldin, Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with our customer service. We're looking forward to growing your business together, thanks! -Alex
Today was a big day for us to start our POS with OTTER. I really thank Marlon for giving the time to make sure we had everything was very patient in directing me on what i need to do during the installation and now we are rolling. Thank You
By Hilda R.
Response from Otter· Jan 19, 2026
Hi Hilda, Thank you so much for your kind words! We’re thrilled to hear that your POS setup with Marlon went smoothly. He will be happy to know that his guidance and support made a difference during the installation. We're looking forward to growing your business together. Thanks! -Alex
Very Good nice customer service thank you
By Jason C.
Response from Otter· Jan 16, 2026
Hi Jason, Thank you so much for the review! We’re really glad to hear that you had a positive experience with our customer service team. Looking forward to growing your business together, thanks! -Alex