Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
588 reviews
OtterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 486 reviews with 5 stars · Clear filters
Peter was very knowledgeable and made the onboarding experience very simple
By No P.
Response from Otter· Feb 6, 2026
Hi there, Thanks for the great review! We’re glad to hear Peter’s expertise made the onboarding process simple and smooth. -Alex
Excellent service
By Crepes R- Us A.
Response from Otter· Feb 6, 2026
Hi, Thank you for your review! We’re glad to hear you had an excellent experience and appreciate you taking the time to share it. -Alex
Great help and very informative
By customer
Response from Otter· Feb 6, 2026
Hi there, Thank you for the feedback! We’re glad you found the support helpful and informative. Looking forward to growing your business together, thanks! -Alex
Trishia was a highly professional, knowledgeable, and patient support representative. She assisted me in resolving my issue after two days of communication with multiple support agents. I had begun to believe the matter would remain unresolved; however, thanks to her dedication and expertise, it was successfully addressed.
By oula A.
Response from Otter· Feb 5, 2026
Hi Oula, Thank you for the kind words. We’re so glad Trishia could use her expertise to get this resolved for you. We’ll be sure to share your praise with her and the team! -Alex
Quick response and understood what I needed.
By Argenis G.
Response from Otter· Feb 4, 2026
Hi Argenis, Thank you for the great feedback! We’re glad we could provide a quick response and fully understand your needs. We appreciate you taking the time to share your experience. -Alex
Peter was a great help in our integration process!
By Matthew O.
Response from Otter· Feb 4, 2026
Hi Matthew, Thanks so much for the great feedback! We’re glad to hear Peter was a big help during your integration process. We’ll be sure to pass along the kind words to him. Appreciate you taking the time to share your experience! Looking forward to growing your business together, thanks! -Alex
Celine was great today, she helped me a lot with the integration process.
By I P.
Response from Otter· Feb 3, 2026
Hi there, Thank you for your kind words! We’re glad Celine was able to help and make your integration process smooth. We appreciate your feedback, and we're looking forward to growing your business together. Thanks! -Alex
subject matter expert / listens and responds with empathy
By Jeff
Response from Otter· Feb 2, 2026
Hi Jeff, Thank you for your feedback! We’re glad to hear our team took the time to truly listen and respond with empathy. Providing thoughtful, knowledgeable support is something we really value, and it means a lot to know it made a difference for you. We appreciate you taking the time to share your experience! -Alex
