Wednesday, November 11, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
8 reviews
Health FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Health Footwear, we are passionate about delivering high-quality shoes tailored to meet the needs of older adults and foot pain sufferers. Our mission is to bring relief and renewed confidence to every step you take.
Health Footwear (tryhealthfootwear.com) has 8 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
8 approved reviews, newest moderated first
Avoid this fraudulent site. Ordered 1 pair of shoes and they sent/charged me for 3. I had to pay out of pocket for return shipping. They also charged a fraudulent $39.99 “VIP membership” fee and refuse to refund me.
By Hanna
Received my order shoes are not what was pictured. They are comfortable for an hour or so but then they start to hurt on ball of my foot. Now Im receiving emails that they are charging a VIP membership that I did not order
By Janice L.
Response from Health Footwear· May 18, 2026
Hi Janice, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We sincerely apologize that the shoes you received did not match your expectations and that they became uncomfortable after extended wear. We also understand your concern regarding the VIP membership charge and the confusion this may have caused. Please note that the VIP membership information is normally presented during checkout and additional details are also sent through the order confirmation email. However, we completely understand that this may have been missed, and we apologize for any frustration caused. Our support team would still very much like the opportunity to assist you directly and review both the product concern and the membership matter further. Please reach out to us at [email protected] with your order number so we can look into this properly and work toward a resolution for you. We truly appreciate your feedback, as it helps us improve both our products and customer experience. Kind regards, Tryhealth Footwear Team
The company website states that there is full money back guarantee, but they regret to inform US customers that returns are sent to NORWAY. The cost of shipping the shoe via UPS were $350 and USPS were $150. The shoes cost $59.95. When addressed, the company only offered 50% refund and I am left with shoes that are poorly made of 100% plastic. Additionally, the company attempted to charge me $39.99 for a VIP program that I never signed up for. The VIP program was listed on the original receipt for $0, and never indicated what the program was. Additionally, I have still not received the 50% they offered me.
By Michele O.
Response from Health Footwear· May 15, 2026
Hi Michele, Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and disappointment this experience has caused. We’re truly sorry to hear that the shoes did not meet your expectations in terms of quality and comfort. We understand how upsetting it is to feel that the product was not as expected. We also apologize for any confusion regarding our return process and the VIP program mentioned on your order. Please know that it was never our intention to cause any misunderstanding or inconvenience. We understand your concerns and appreciate you bringing them to our attention. Regarding the partial refund, we’re very sorry if there has been any delay. We would like to look into this for you right away and ensure the matter is properly reviewed and resolved as quickly as possible. Kindly contact us directly at [email protected] with your order details so we can further assist you and work toward resolving this matter promptly. We genuinely value your feedback, as it helps us improve both our products and customer experience moving forward. Kind regards, Tryhealth Footwear Team
I ordered a pair of sneakers and was sent the wrong size, a size 9 instead of 10. I emailed them twice and explained that I needed to return them and how do I go about returning these sneakers for the proper size. I never received a response. Needless to say, I will not order from this company again.
By Janice O.
Response from Health Footwear· May 5, 2026
Hi Janice, Thank you for bringing this to our attention, and I’m truly sorry for the frustration and inconvenience you’ve experienced. We sincerely apologize that you did not receive a response to your previous emails—that’s certainly not the level of service we aim to provide. We completely understand how important it is to receive the correct size, and we’d really like the opportunity to make this right for you. Could you please reach out to us directly at [email protected] with your order details? Once we receive your email, we’ll prioritize your case and work with you to resolve this concern. We appreciate your patience and hope to turn this experience around for you. Kind regards, Tryhealth Footwear Team
I work at a restaurant and needed some slip resistance shoes. I’ve order some based on their claims and I’ve almost felt on my second day of using them. They are also not comfortable at all. I could feel the little dots on the insoles and my feet would slide inside crushing my toes. When I’ve try to return them, based on their non slippery shoes, they offer me a percentage instead of returning . I think I company should be behind the words they say and their promises. I wouldn’t have bought them otherwise.
By Magda M.
Response from Health Footwear· Apr 15, 2026
Hi Magda, Thank you for sharing your experience, and I’m truly sorry that the shoes didn’t meet your expectations. This is not the experience we want for our customers, and I sincerely apologize for the frustration this has caused. We’d really like the opportunity to make this right for you. Please reach out to us at [email protected] with your order details, and we’ll review your case carefully and work with you toward a proper resolution. We’re here to help and truly appreciate the chance to assist you. -Tryhealth Footwear Team
Customer service was spot on. Shoes were comfortable and had many styles to choose from. Found exactly what I was looking for.
By William W.
I do love them but they are not for me 😔
By Sandy G.
Listen these shoes are great but I don't think they are a 9 inhale I should have order a size 10 was trying to get them for work. But can't walk in them all day try to today at work. But I can were them going to the store. Thanks !
By Domita W.
Response from Health Footwear· Feb 5, 2026
Hi Domita, Thank you for sharing your experience — we’re glad to hear you enjoy the shoes for everyday use. What you’re describing sounds like a sizing issue, which can make a big difference when wearing shoes for a full workday. We’d really like to help you find a better fit or a solution that works for you. Please feel free to reach out to us at [email protected] so we can assist you personally. Thank you again for your feedback — we’re always here to help. Team Health Footwear
