HealRayReviews of tryhealray.com

Response from HealRay· Jul 11, 2025

Thanks for reaching out, and we’re very sorry for the delay and lack of communication. We can confirm that your order #4100 is currently in transit. Please send us a quick message at [email protected] or call our 24/7 line at +1 (855) 527-0636, and we’ll provide your tracking information right away. We truly appreciate your patience and are here to help get this resolved as quickly as possible.

Response from HealRay· Jul 10, 2025

We’re really sorry to hear this and absolutely understand your concern. Please know we take issues like this very seriously. Could you send us your order number, full name, or the email address used at checkout? Once we have those details, we’ll look into it immediately and make sure you get the support you need. You can also reach us directly at [email protected] or call our 24/7 line at +1 (855) 527-0636. We're here to help and want to make this right for you.

Response from HealRay· Jun 17, 2025

Thank you for reaching out, and we’re really sorry to hear about the trouble with your order. We did check, and it looks like your order (#Healray1068) has been delivered. We're here to help resolve this for you—please send us a private message with a photo of the damaged item so we can assist you further. Also, once we’ve sorted everything out, we’d be grateful if you’d consider updating your review to reflect your full experience. Your satisfaction is important to us, and we want to make this right.

Response from HealRay· Jun 17, 2025

Hi, we’re really sorry to hear about your experience. This definitely shouldn’t have happened, and we understand how frustrating it is. If you've already sent us a screenshot of the debit, please send it again via private message along with the exact email address used at checkout so we can investigate further. We take all claims seriously and do not pay for reviews — we’re here to genuinely help people with their oral health. You can also call us anytime at +1 (855) 527-0636 — we’re available 24/7 and committed to resolving this. Thank you for your patience.

Response from HealRay· Jun 7, 2025

Hi there. Is there anything that we can help you with? Other ratings should have nothing to do with your review but please let us know if you need anything.

Response from HealRay· Jun 7, 2025

We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the delay and the lack of communication you encountered. We’d really like to make things right. If you’re willing, please reach out to us again with your order details—we’ll prioritize resolving this as quickly as possible. We appreciate your patience and the opportunity to improve.

Response from HealRay· May 21, 2025

Apologies for the trouble, Simon. It seems that your local courier can not locate the address you gave us. We asked you to reach out to them to reconfirm your shipping address and schedule a delivery time. We are happy to get this sorted out and we sent you a message regarding this.

Response from HealRay· May 17, 2025

Apologies for the delay, Laurie. I see that your order is currently on its way and you should receive it soon.