Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
139 reviews
HealRaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day!Made by Dentist Dr. Ratmiroff.
HealRay (tryhealray.com) has 139 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 50 reviews with 1 star · Clear filters
Healray owe me $269. Don't buy anything from this dishonest company. They keep telling you that they will return your money and don't.
By Razborsek
Response from HealRay· Sep 2, 2025
We’re truly sorry to hear about your experience — that’s not how we want any customer to feel. Please send us a private message with your order number or the email you used at checkout so we can look into this right away and get it resolved for you. We're here to help.
Ordered in June. It’s now Aug 23rd and when I track my order it still hasn’t shipped. I’ve reached out multiple times asking them to cancel my order and refund me and no response. This is a common theme reading the reviews. They are criminals. I will report them and I suggest you report and write reviews if this has happened to you.
By Tim F.
Response from HealRay· Aug 26, 2025
We’re really sorry to hear about your experience — this definitely shouldn’t have happened. Please send us a private message with your order number and full name, and we’ll look into this immediately. If your order hasn’t shipped, we will cancel and refund it right away. We take these situations seriously and are committed to making things right.
NEVER SHIPPED. Never refunded. Just get the same auto reply to emails. Total SHAM. Do Not Buy This
By Cliff M.
Response from HealRay· Aug 26, 2025
We’re really sorry to hear this. This is absolutely not the experience we want anyone to have. Please send us a private message with your order number and full name, and we’ll personally look into this right away to resolve it. If your order hasn’t shipped, we’ll issue a full refund immediately — no more delays or auto-replies. Thank you for your patience, and again, we’re truly sorry for the trouble.
I am writing to express my significant disappointment regarding the Healray device I purchased in May 2025. The device has malfunctioned and completely stopped working. I have attempted to contact customer support regarding this issue but have not received any response. It is concerning that a product advertised with a one-year guarantee would cease to function so quickly and that customer support would not respond to inquiries. I find this lack of acknowledgment and response highly unethical. Based on my experience, I would not recommend this product.
By Gita B.
Response from HealRay· Aug 20, 2025
We’re really sorry to hear about your experience and completely understand your frustration. That’s definitely not the experience we want for any of our customers. Please contact us directly with your order details and a short video showing the issue with the device, and we’ll make sure to process a replacement under our 1-year warranty right away. We truly appreciate your patience and the chance to make this right.
Do you have a rating lower than one star???? Possibly the worst company I have ever encountered. I ordered the product. It was charged to my credit card. Never received. I keep trying to track the order with the order number provided and only get an AI-generated response of "Order Not Found". I email and get a response that someone will get back to me within 24 hours. That never happens. I finally did get a "response" this morning that stated they have my "house number" but not my address. Total lie. This is a SCAM SCAM SCAM SCAM COMPANY. This has been going on for more than a month like this. I am reporting HealRay to the FTC, BBB, and any other government agencies, as well as seeking a refund directly from my credit card company. ADDITIONAL INFO: On August 14th, in response to my emails to HealRay, and again providing my order number and address, and after posting this public review, I received an email from HealRay signed by "Stine", stating: "To save you the hassle of filling (sic) a complaint, we will go ahead and cancel your order. You should receive your refund shortly." Thus far, no refund has been issued. And I will still file a complaint with the appropriate agencies about this company.
By Debbie
Response from HealRay· Aug 16, 2025
We're truly sorry for the experience you've had — we understand how frustrating and unacceptable this has been. To resolve this quickly, could you please send us your order number, full name, or the email address used at checkout? Once we have those details, we’ll look into your order immediately and get back to you with clear, direct answers. You can email us at [email protected] or call us anytime at +1 (855) 527-0636 (available 24/7). We want to make this right and ensure you receive either your product or your refund as appropriate.
Similar to other reviews. Paid and waited for my product to arrive. Cannot track as my order has not been found. Taken my money and failed to deliver. This is s scam. Do not give your money away. Terrible. To top it off, in their reply they blame me for an incomplete address. Blame customer, yes, it my fault for ordering. 😆 i
By Ilhan B.
Response from HealRay· Aug 6, 2025
After reviewing your order, we saw that the delivery address was incomplete (only listed as “Conway Road”), which prevented the courier from delivering your package. Since we couldn’t fulfill the shipment with that information, we issued a full refund to your original payment method. We always recommend double-checking address details at checkout to avoid these situations. If you’d still like to receive the product, we’d be happy to help you place a new order — just make sure the full shipping address is included. Thanks again, and we’re here if you need further help.
I placed an order on 6/25/25. Paid extra for shipping. Received a email that my order was to arrive in 48 hours on 7/4/25. Order never arrived and the tracking information states my order can not be found. Sent an email on 7/8/25 the company said someone would get back to me in 24 hours. No response , I sent another email on 7/10/25 that was then finally replied to on 7/11/25 asking for all my information again. This site is a SCAM. Do not waste your money. Now I’m fighting with the bank to get my money back.
By Nicole G.
Response from HealRay· Jul 11, 2025
We’re very sorry for the frustration and delays you’ve experienced. We can confirm that your order has been cancelled and fully refunded. We understand how disappointing this situation has been, especially after paying for expedited shipping and not receiving timely updates. This is not the experience we aim to provide, and we truly apologize for the inconvenience caused. If you have any further questions or need confirmation of your refund details, feel free to reach out to us anytime at [email protected] or by calling +1 (855) 527-0636 (available 24/7).
I ordered a healray unit in May 2025, after a month. I received an email saying my package was due to be delivered. The next day I received another email saying my package was"undeliverable" and is being returned. The package tracking link they sent was for a Chinese company called Yun express, and looked dubious to say the least. I sent multiple emails to healray support to try and find out what the issue was and had no reply. After another week I requested a refund via PayPal. The company responded by sending another link to the dodgy Chinese shipping page. I had to wait another month and escalate my case with PayPal to get my money back. Can't say wether or not the product works as I never received my package. The comments sections on healray Facebook ads also look suspicious, posts that are months old with zero or only a handful of comments would lead me to imply they are actively "damage controlling" the comments drum up more victi ..... I mean customers. Some people have actually received their packages which is great, however I paid and had to pretty much fight to get my money back and have had zero response from the company. I believe they sell more units than they can provide and shaft whoever doesn't fight to get Thier hard earned cash back I have found multiple other people on Facebook who have had the same or very similar scenarios to my own. The webpage I used (via Facebook) was also "pushy" it kept re-directing to other pages pushing the gel and nano floss rather than letting me complete my order. I would advise anyone looking to purchase a red light therapy for Thier gums to not hold Thier breath as giving this company money is a gamble. Edit In response to the reply below. I paid via PayPal, my complete address was attached to the order, like every other order I pay for through PayPal. You are the only company I have dealt with through PayPal in over 25 years to have this problem
By Danny N.
Response from HealRay· Jul 11, 2025
We’re truly sorry for the experience you had, and we completely understand your frustration. After reviewing your order, we can confirm that the shipping issue occurred because the address provided at checkout was incomplete, which caused the package to be marked as undeliverable and returned by the carrier. We understand how disappointing this must have been, especially with the lack of timely communication. That’s on us, and we sincerely apologize. We’re glad to hear that your refund was successfully processed through PayPal. If there’s anything else we can do or if you ever consider trying HealRay again in the future, we’d be happy to assist personally and ensure everything goes smoothly from start to finish. Thank you again for your feedback—it helps us improve.
