HAIROReviews of tryhairo.com

Response from HAIRO· Sep 30, 2025

Hi Rahul, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet your expectations. I’d like to clarify a few points: The products you may see on Amazon at lower prices are not our official version — we manufacture under stricter quality standards and packaging, which explains the difference. They also usually are cheap copies, usually sold in small 4g containers. Our official product comes with almost triple the amount (10g), made under strict quality standards to ensure better performance and consistency. If you've received an Amazon/Aliexpress version of our product, you probably didn't buy on our only official website tryhairo.com. Regarding our return policy: we always honor our satisfaction guarantee, provided the request follows the process outlined on our website. If there was any misunderstanding in your case, I sincerely apologize. I’d love to personally look into this for you and find a solution. Please contact us directly at [email protected] with your order number, and we’ll do our best to make this right. Your satisfaction matters to us, and I hope we can turn your experience around. The HAIRO Team

Response from HAIRO· Sep 27, 2025

Hi, Thank you for taking the time to share such a detailed review — we completely understand your frustration. Just to clarify: our product is not a fibre powder like Toppik, and it doesn’t work in the same way. Our Hair Density Filler is a concentrated pressed powder. It’s closer to a concealer for hair density, designed to attach to the roots and scalp strands to create density. For men with fine, thinning hair it can provide a natural, sweat- and water-resistant effect in daily life, but it does require a different application method than fibres. For areas with longer hair where volume is the goal, traditional fibres like Toppik may indeed feel easier and quicker to use. All of the videos we show are 100% real footage of our product — but results depend on hair density, length, and the technique applied. Smearing too much, or trying to use it across larger areas, will not give the intended effect. That said, we don’t want you to feel let down. We’d be more than happy to arrange a full refund or provide replacement products with guidance on how to get the best results. If you’re satisfied with the way we resolve this, we’d be truly grateful if you could consider updating your review to reflect our customer service 🙏 Please contact us directly at [email protected], and we’ll make this right straight away. – The HAIRO Team

Response from HAIRO· Sep 27, 2025

Hi John, We’re very sorry to hear that your experience didn’t meet your expectations, we completely understand your frustration. Just to clarify: our product is not a paint nor a fibre spray. Results can vary depending on hair density: if the area is very sparse or bare, the effect will be limited. It’s designed to give a natural look and be more resistant in daily life compared to fibres, but it does require the right application technique. All of our videos are 100% real footage using our genuine product, but they do require the right application technique to achieve the best results. Applying too much or on areas with no hair at all won’t give the same outcome. Regarding delivery: we normally ship within 24h, but Royal Mail can sometimes take longer than expected. We’re actively working on faster shipping solutions to avoid these delays. That being said, we don’t want you to feel let down. We’d be happy to offer you either a 100% refund or send you free replacement products. Please reach out to us directly at [email protected] and we’ll arrange everything for you right away. – The HAIRO Team

Response from HAIRO· Sep 21, 2025

Hello Joseph, Thanks for pointing this out. We recently changed our main domain and opened a new Trustpilot profile, which is why only a small number of reviews are currently showing here. The “32,000+ reviews” refers to the total reviews we’ve collected across all our domains, stores, and marketplaces over time. As this profile grows, you’ll see more and more recent reviews being added. Our Trustpilot page is newer and therefore currently shows fewer reviews. That said, I cannot find any purchase under the name or details you left here. Did you ever purchased with us? If you did order, please provide your order number or the email used for the purchase so we can verify and help immediately. Our support team replies within 24 hours and will be happy to review any proof of purchase. Best regards, Marcus - Hairo Support