FÜMReviews of tryfum.com

Response from FÜM· Oct 23, 2025

We’re very sorry to hear that you feel this way about your experience. We understand your frustration and truly regret that our product and service didn’t meet your expectations. To clarify, FÜM is designed as a reusable, high-quality natural device and we strive to price it fairly based on the craftsmanship, testing, and materials that go into it. That said, we completely understand that it may not feel like the right fit for everyone. As for our customer support, we’re sorry if you had trouble reaching us or felt unheard. Our team is real, dedicated, and always working to improve response times and service quality. We take your feedback seriously and are using it to make meaningful improvements. If you’d like to share more about your experience or allow us the chance to help, please reach out to [email protected], we’d really appreciate the opportunity to make things right.

Response from FÜM· Oct 23, 2025

We’re very sorry to hear that you haven’t received your order and that you’ve had trouble reaching our support team, that’s absolutely not the experience we want for any of our customers. Please check your spam/junk folder as a reply could have ended up there or please reach out again to [email protected] with your order details. You should never be left without resolution. We truly appreciate your patience and feedback and we’re actively working to improve our communication and shipping processes so situations like this don’t happen again.

Response from FÜM· Oct 23, 2025

We’re truly sorry to hear that your experience with FÜM has been so disappointing. Especially after you placed your trust (and money) in us hoping for support on your quit journey. We completely understand how frustrating this must feel. To clarify: FÜM is a natural, air-based alternative to smoking or vaping, which means the flavor and airflow experience are intentionally subtle compared to traditional nicotine or vapor products. That said, we know this approach doesn’t work for everyone, and we’re sorry it didn’t meet your expectations. It’s also not okay that your order arrived incomplete or that you haven’t received a proper follow-up from our support team. You absolutely deserve better communication and resolution. Please reach out again to [email protected] with your order details so we can make sure your missing items are sent and your concerns are properly addressed. We appreciate your feedback, it helps us continue improving our product quality, communication, and service.

Response from FÜM· Sep 26, 2025

We’re very sorry to hear about your experience with your subscription and the frustration caused by the delay in receiving your Cores. You should never be left waiting without clear communication or resolution, and we apologize for the inconvenience this has caused. To clarify: subscriptions are meant to ship automatically on schedule, and if that didn’t happen for you, something clearly went wrong. The fact that your messages were escalated without proper follow-up is also not acceptable, and we’ll be reviewing this with our team to prevent it happening again. Please reach out again to [email protected] with your order details, and we’ll make sure your subscription is either fulfilled or refunded right away. We truly appreciate your feedback, and we’re working to improve both our subscription process and customer support so that experiences like this don’t repeat.

Response from FÜM· Sep 22, 2025

We’re sorry to hear that your experience with FÜM wasn’t positive. While our device is designed to be a natural, reusable alternative with subtle flavor and airflow, we understand it may not feel satisfying for everyone. We appreciate your feedback, it helps us improve both our products and how we set expectations for new customers. If you’d like us to look into your order further, please reach out at [email protected], and we’ll be happy to help.