FÜMReviews of tryfum.com

I went from smoking 1 pack/day about 2 years ago, then switched to vapes. I ordered Fum thinking it would help me finally quit. The flavor is so light you really don’t feel or taste anything. I do not recommend this product.

Never received the product or any response from the company over the course of 6 requests in a month. I ordered the product in mid to late October. I received shipping confirmation on October 22. Unfortunately they use the worst company in the history of mankind, DHL, to ship their products. Why? I do not know. The shipment was within the lower 48 states. I got a shipping update that it was at a CA processing center, then never got another update, now the tracking number doesn't even work, it's expired. I tried to contact FUM through their chat bot, through their support email, through every option they provide. The only thing I ever heard back from FUM was an automated email asking me to rate how their customer service representative (Michelle) handled my problem, the kicker is the entire conversation shown for me to review was between me and their chat bot, never a human. I still have not heard anything back from FUM despite my several emails and attempts to resolve the issue and it is now November 25. Trash company which uses another trash company to ship their products. It is beyond unacceptable to never respond to customer service inquiries when the customer never receives an item which cost $200. Pure insanity. If I could give -5 stars I would, not just 0, 0 is reserved for poor customer service, but ZERO customer service is on a whole other level.

I ordered a few items and immediately cancelled my order cause I may be a fraudulent. Never faced such a problem in my life and told the customer service, ended up I cannot buy a product from them. Ridiculous. Worst customer service ever!!!

Seriously dooo notttttt! Waste your time, this is overly priced and the flavor or whatever is subpar at most. Honestly a piece of gum last longer than this. I think most of the positive reviews are bought or bots cause the second I tried this product I was shocked over how bad it was. Save yourself the money and don’t even bother trying it I give this a 0/10

Scary, it can make you sick. Do not inhale. Unsafe.

Extremely poor customer service. I purchased a Journey Pack for my son’s birthday, he changed his mind before delivery, so I requested a return immediately upon delivery. Despite sending twelve emails and providing proof of unopened packaging twice, the company disputed the photos, until I pointed out that their sample photos were of a completely different box and my photos clearly showed the unopened packaging. They then claimed to have sent a returns invoice, which I have never received. No phone support, no accountability….just silence! It looks like they are trying to ensure you can’t return by making it so difficult you either give up trying or they push it outside of the returns window! Disgusting!

This item was shipped to the wrong address, I called customer support just to get a voicemail box saying that they only offer support though email. Support refused to help with this situation and acted snobby while doing it. I lost a good chunk of money by these nasty people.

I had high hopes for the Füm product, but my experience was overwhelmingly negative. Within days of using it, I noticed a strange and unpleasant taste in my mouth that lingered far longer than expected. It didn’t help me quit smoking—in fact, it felt like I was just trading one habit for another. As someone who was a chronic smoker and successfully quit without the help of Füm or any other product, I can confidently say this device didn’t contribute to my recovery. It’s difficult to trust the glowing reviews when my experience was so far removed from them. To make matters worse, their refund policy is disappointing. Once the product is opened, they won’t accept returns, even if it clearly didn’t work for you. That feels unfair and unhelpful, especially for people genuinely trying to quit smoking. If you're serious about quitting, I’d recommend looking elsewhere. Your body and mind are capable of healing without gimmicks—and without introducing new dependencies.