OKAY THIS BEGINS BACK AT THE BEGINNING…HOW MANY CARRIER'S DOES IT TAKE TO TRANSFER ONE CUSTOMER?
OKAY THIS BEGINS BACK AT THE BEGINNING OF JULY... WAS TAKING BABYSTEPS RESEARCHING A DIFFERENT LIFELINE CARRIER, A FRIEND HAD COME TO VISIT AND WAS USING THAT CARRIER... I WAS USING QLINK AT THE TIME WAS TERRIBLE SERVICE MOST TIMES CALLS WOULD JUST GO TO VOICEMAIL DUE TO DROPPED SIGNAL OR BE ON A CALL AND GET DISCONNECTED.. NOT AN IDEALIC SITUATION FOR ANYONE; SO I WAS LAYING A BIT OF GROUND WORK WITH TRUCONNECT'V THAT MY TRANSFER WOULD BE BASED ON PORTING MY TEL# THEY ASSURED ME IT WOULD BE NO PROB. WELL DUE TO NO FAULT OF TRUCONNECTS INITIALLY QLINK PLAYED WITH THE RELEASING THEY PUT A SECURITY BLOCK ON MY ACCOUNT SO MY PIN WOULDN'T WORK ( I EVEN GAVE THEM A COURTEOUS CALL LETTING THEM KNOW MY REASON AND DECISION TO TRANSFER TO A DIFFERENT CARRIER; SO WHY KEEP PUTTING A SECURITY BLOCK ON MY ACCOUNT) I CALLED NUMEROUS TIMES DEALING WITH THE AUTOMATED SYSTEMN RENOVING THE SECURITY BLOCK REENACTING MY ORIGINAL PIN SO ALL CREDENTIALS WOULD CLEAR FOR TRUCONNECT... LONG STORY SHORT I HAD TO CALL QLINK AND GET THE PIN THEY CHANGED IT TO ALL THE WHILE THEY JUST KEPT RECEIVING THE MONTHLY PAYMENT SO AROUND MID TO LATE AUGUST TRUCONNECT FINALLY OBTAINS MY NUMBER AND THEY CANNOT REMOTELY ACTIVATE THE SIM SO THEY MAIL ME ANOTHER WHICH IS ANOTHERBWEEK WITH NO PHONE... FINALLING GET THE CHIP INSTALL IT ON MY PHONE GO THROUGH SEVERAL HOURS DAY AFTER DA THEM TELLING ME ITS ACTIVATED BUT IT'LL BE BE UP TO 20 MINUTES BEFORE IT WORKS... ANOTHER LONG STORY SHORT AFTER ANOTHER WEEK WITH NO PHONE COME TO FIND OUT MY PHONE WAS NOT COMPATIBLE WITH THEIR SERVICE. SO NOW I AM TRYING TO ATLEAST GET INTO MY ACCOUNT SO I CAN USE MY ONE TIME 100.00 ALLOTTMENT TOWARD A COMPATIBLE DEVICE... WELL SINCE I DO NOT HAVE MY NUMBER WORKING I CANNOT RECEIVE A VERIFICATION CODE VIA MY PHONE ALTHOUGH IT DID GIVE AN OPTION BIA EMAIL WHICH I EXHAUSTED THE MAJORITY OF TRIES BEFORE CALLING THEM AGAIN EXHAUSTING THE REMAINING TRIES WITH THE SWEETEST FEMALE WHO DID EVERYTHING WITHIN HER ABILITIES TO GET ME THIS CODE TO NO AVAIL NO ONE WAS ABLE TO GET ME THE CODE... NOW I'M RUNNING OUT OF PATIENTS AND OFFER THE NEXT REP THE ALTERNATIVE TO SUPPLY ME A NEW PHONE HE ASSURED ME THEY ABSOLUTELY COULD NOT WOULD NOT AND IT WAS GONNA COST ME 90.00 TO GET ONE... OF I AN RELENTLESS I DO NOT HAVE 90.OO TO PUT OUT ON A PHONE THAT THEY COULD VERY WELL SEND ME FREE ... THEN HE COMES UP WITH THIS HAIRBRAIN IDEA I SHOULD PUT MY PHONE IN THE MAIL AT MY COST FOR THEM TO FIX AND SEND BACK MIND YOU THE REASON MY PHONE IS OUTDATED IS NOT JUST BECAUSE I LIVE ON A SHOESTRING BUDGET BUT ALSO IT COSTED ME 800.00 ON A LONH PAYMENT PLAN AND REGARDLESS OF WHAT ITS DEPRECIATION HAD COME TO THAT WASN'T HAPPENING; SO THAT WAS THAT I INFORMED HIM I WOULD BE SEEKING A NEW CARRIER ONCE AGAIN... HE KEPT ASKING ME IF I WAS ALRIGHT WITH HIM DISCONTINUING MY DERVICE AT FIRST I WAS LIKE WHAT SERVICE?... THEN IT HIT ME HE WAS TRYING TO MAKE SURE MY # COULDN'T BE PORTED IF THAT AIN'T SOME LOWLY MENTALLITY... I CALLED HIM OUT ON AND TOLD HIM NO I WOULD NOT CONCEDE TO HAVING HIM SHUT MY SERVICES OFF CAUSE IF YOUR NUMBER IS NOT ACTIVE A NEW CARRIER CANNOT PORT IT; SO THE NEXT CARRIER I TRY IS STANDUP .. CALL AND WHILE ON THE PHONE WITH YET ANOTHER SWEET PATIENT GAL... I HIT SEND ORDER # IS PRESENT BUT ALL MY INFO WIPED FROM THE SCREEN AND SHE DIDN'T RECEIVE IT SO I TRY ANOTHER RESUBMIT THAT LOCKS ME OUT OF THE SITE FOR FINISHING THE APP AGAIN WITH NUMEROUS EMAILS SENT WITH THE APP TO FILLOUT AND SEND BACK MIND YOU I CONTACTED THE LIFELINE CUSTOMER SERVICE SO I HAD ALL MY INFO APP ID ETC... 3 DAYS LATER I FINALLY GET AN EMAIL WITH THE APP FILL IT OUT THEN THEY NEVER RECEIVED MY REPLY TO THEIR EMAIL WITH THE REQUESTED DOCS AND APP... WELL VERSUS WAIT ANOTHER MONTH FOR SERVICE THE LIFELINE CUSTOMER SERVICE REP HAD GIVEN ME A FEW CARRIERS TO SELECT FROM SO MOVING ON I CONTACT ACCESS A.K.A. ENTOUCH WITHIN 2 DAYS I HAD NY SIM AND A WORKING SERVICE UNFORTUNATELY I WAS UNABLE TO MAINTAIN MY PHONE NUMBER I HAD FOR 10 YEARS BUT NOTHING ELSE WAS LOST IN TRANSLATION FROM HERE TO THE MIDDLE EAST... GOD'S GRACE GETS ME THROUGH I'LL BE JUST FINE :)
By Melissa J. H.