I purchased my vehicle in October 2018
I purchased my vehicle in October 2018. Was a smooth process and had no issues. My truck is lifted and was put on by a 3rd party. I had an issue in the summer of 2019 that a wheel speed sensor cable was extended too long from the 3rd party and the connector was broken and caused ABS and a host of assorted issues. I contacted the service department and they tried to get me in and within 24 hours it was fixed. Not an issue. I received a factory recall about a reprogramming of the electronic brake control module the first part of November 2019. I just called the service department to either just come in and have it fixed and wait or schedule an appointment. I provided the information to the service agent. Granted I am a disabled veteran and it's hard for me to hear. I had to repeat my last 6 of the vin. The asks when I need would like to schedule an appointment and I ask how long it will take so I will just wait and she says 30-45 minutes. I explain I have a 4 year old that gets dropped off via a bus at my house at 11 and need to have an appointment before that. She says Friday at 10, and I say I can't do that because if it takes 45 minutes I have to be at my house. She then says just pick a date and time and I do. Just feeling a negative attitude to a problem that GMC created. I am just trying to get it fixed and feel like I have to jump through hoops. I can buy a vehicle anywhere from any manufacture. What sets dealerships and brands apart are how they treat customers and issues when they happen not if they happen.
By Charles C.