T. Rowe PriceReviews of troweprice.com

This company is horrible . 472 days ago I left my job due to losing my son to death . It took fighting for 472 days to get my 401 money rolled over . First call I made 472 days was to get money to bury my child they said no your an active employee I was only a prn employee for the last 11 months so I never returned . Trowe made this the most god awful experience in my life they refused to help me they refused to give phone numbers to people who could help . They were nasty mean and there were so so many calls made by me . Don’t trust your money with these thieves . I would give them 0 stars but I had to click on something to proceed .

The repeated same familiar experience over and over again of calling, waiting on hold, having an associate say the call has to transfer to another department, then being placed on hold again, forced to wait again with that horrible hold music I have come to detest, and nobody picking up the phone - until (surprise) 4 p.m. How is it that a multi-billion dollar organization does not staff adequately for customer service forcing infuriatingly inconsiderate long wait on hold times?? Fidelity answers directly after a short time, several rings - what's THEIR secret?

Horrendous customer service - you can never get through to anyone on the phone. It is like they are a company to test and improve your patience limits and not improve your finances. After a long hold with terrible music, you either get put on hold again within the first 2 seconds or the person you have cannot provide answers to the simplest of questions about their system, forms, or activities. Run with your money and go to one of the other financial / investment institutions. They must be giving big big discounts to state college savings funds and employers to be the chosen ones as that is how I got stuck with them. I am taking all my money somewhere else now that I am a small business owner and can choose to do that.

Terrible experience with this firm compared to other financial firms. When I wanted to roll over funds to another firm they made me fill out paper forms, mail them to the other institution for signatures, then mail them back. What a 1950s way of doing business. I'm going to remove all my funds.

A 401k account through my employer who chose T. Rowe Price to administer is how I came to know them and all I experienced was absolute frustration, anger, and disgust for this company and the staff! Horrble customer service, arrogant, self rightous female dogs that will put you on an endless hold if you even think of putting them on the spot or contradicting them! BETTER CHOICES OUT THERE!!!!!!!!!!

With a 20 year old 401K and IRA with TROWE I mostly just traded between funds occasionally, which wasn't much of a problem. Taking a simple loan against my 401k was easy enough as well, but when I had a complicated residence construction loan to process and needed a human being who was invested in understanding and processing my loan I found nothing but key-punching screen readers speaking for decisions they had no part of. It took 2 months (communication of paperwork issues killed the 30-day window on my first submission-with a correct payment structure) and several calls before I got a good rep (there is at least one). 3 different submissions of paperwork resulted in me getting the term wrong with 2x payments and now I have to repay it and start all over...my head hurts just thinking of calling them.

They have poor website and systems and use that as an excuse when they forget to trade withdrawals that had to be determined 3 years in advance and are on their website. No follow through to correct this situation just excuses that keep happening over and over when they said it shouldn't. Untrustworthy company.

I decided to transfer an IRA account with T Rowe to Schwab because the TRowe web site for opening new accounts has become dysfunctional. The money has left my TRowe account but no sign of it appearing in Schwab. A nice agent at T Rowe said it may take 17 more days but she cannot tell for sure. This is horrible.